Policies and practices
(a) develop and implement policies and practices that are necessary for the organisation to meet the obligations of the organisation under this Act;
(b) develop a process to receive and respond to complaints that may arise with respect to the application of this Act;
(c) communicate to its staff information about the organisation’s policies and practices referred to in paragraph (a); and
(d) make information available on request about —
(i) the policies and practices referred to in paragraph (a); and
(ii) the complaint process referred to in paragraph (b).