(b) develop a process to receive and respond to complaints that may arise with respect to the application of this Act;
(ii) the complaint process referred to in paragraph (b).
(1) If the Commission is of the opinion that any complaint by an individual against an organisation may more appropriately be resolved by mediation, the Commission may, with the consent of the complainant and the organisation, refer the matter for mediation.
(2) Subject to subsection (1), the Commission may, with or without the consent of the complainant and the organisation, direct a complainant or the organisation or both to attempt to resolve the complaint of the individual in the way directed by the Commission.
(b) if the decision relates to a complaint, the complainant; or
(1) The Commission may, upon complaint or of its own motion, conduct an investigation under this section to determine whether an organisation is not complying with this Act.
(i) a complaint is frivolous or vexatious or is not made in good faith; or
(d) the form, manner and procedures relating to applications and complaints under this Act;