Interpretation
2 - DefinitionsPurpose
3 - PurposeApplication
4 - Application4.01 - Business contact information4.1 - Certificate under Canada Evidence Act5 - Compliance with obligations6 - Effect of designation of individual6.1 - Valid consent7 - Collection without knowledge or consent7.1 - Definitions7.2 - Prospective business transaction7.3 - Employment relationship7.4 - Use without consent8 - Written request9 - When access prohibited10 - Sensory disability
Filing of Complaints
11 - ContraventionInvestigations of Complaints
12 - Examination of complaint by Commissioner12.1 - Powers of CommissionerDiscontinuance of Investigation
12.2 - ReasonsCommissioner's Report
13 - ContentsHearing by Court
14 - Application15 - Commissioner may apply or appear16 - Remedies17 - Summary hearingsCompliance Agreements
17.1 - Compliance Agreements17.2 - Agreement complied with20 - Confidentiality21 - Not competent witness22 - Protection of Commissioner23 - Consultations with provinces23.1 - Disclosure of information to foreign state24 - Promoting the purposes of the Part25 - Annual report26 - Regulations27 - Whistleblowing27.1 - Prohibition28 - Offence and punishment*29 - Review of Part by parliamentary committee
Interpretation
31 - DefinitionsPurpose
32 - PurposeElectronic Alternatives
33 - Collection, storage, etc.34 - Electronic payment35 - Electronic version of statutory form36 - Documents as evidence or proof37 - Retention of documents38 - Notarial act39 - Seals40 - Requirements to provide documents or information41 - Writing requirements42 - Original documents43 - Signatures44 - Statements made under oath45 - Statements declaring truth, etc.46 - Witnessed signatures47 - CopiesRegulations and Orders
48 - Regulations49 - Amendment of schedules50 - Regulations51 - Effect of striking out listed provision52 to 57 - [Amendments]
58 and 59 - [Amendments]
60 to 71 - [Amendments]
4.1 - Principle 1: Accountability4.2 - Principle 2: Identifying Purposes4.3 - Principle 3: Consent4.4 - Principle 4: Limiting Collection4.5 - Principle 5: Limiting Use, Disclosure, and Retention4.6 - Principle 6: Accuracy4.7 - Principle 7: Safeguards4.8 - Principle 8: Openness4.9 - Principle 9: Individual Access4.10 - Principle 10: Challenging Compliance
12.2
Reasons
(1) The Commissioner may discontinue the investigation of a complaint if the Commissioner is of the opinion that
(a) there is insufficient evidence to pursue the investigation;
(b) the complaint is trivial, frivolous or vexatious or is made in bad faith;
(c) the organization has provided a fair and reasonable response to the complaint;
(c.1) the matter is the object of a compliance agreement entered into under subsection 17.1(1);
(d) the matter is already the object of an ongoing investigation under this Part;
(e) the matter has already been the subject of a report by the Commissioner;
(f) any of the circumstances mentioned in para graph 12(1)(a), (b) or (c) apply; or
(g) the matter is being or has already been addressed under a procedure referred to in paragraph 12(1)(a) or (b).
Other reason
(2) The Commissioner may discontinue an investigation in respect of an act alleged in a complaint if the Commissioner is of the opinion that the act, if proved, would constitute a contravention of any of sections 6 to 9 of An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act or section 52.01 of the Competition Act or would constitute conduct that is reviewable under section 74.011 of that Act.
Notification
(3) The Commissioner shall notify the complainant and the organization that the investigation has been discontinued and give reasons. 2010, c. 23, s. 83; 2015, c. 32, s. 12.
