Helping our customers through the CrowdStrike outage The Official Microsoft Blog
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Jul 20 2024
David Weston Vice President Enterprise and OS Security
ppOn July 18 CrowdStrike an independent cybersecurity company released a software update that began impacting IT systems globally Although this was not a Microsoft incident given it impacts our ecosystem we want to provide an update on the steps weve taken with CrowdStrike and others to remediate and support our customers ppSince this event began weve maintained ongoing communication with our customers CrowdStrike and external developers to collect information and expedite solutions We recognize the disruption this problem has caused for businesses and in the daily routines of many individuals Our focus is providing customers with technical guidance and support to safely bring disrupted systems back online Steps taken have included ppWere working around the clock and providing ongoing updates and support Additionally CrowdStrike has helped us develop a scalable solution that will help Microsofts Azure infrastructure accelerate a fix for CrowdStrikes faulty update We have also worked with both AWS and GCP to collaborate on the most effective approaches ppWhile software updates may occasionally cause disturbances significant incidents like the CrowdStrike event are infrequent We currently estimate that CrowdStrikes update affected 85 million Windows devices or less than one percent of all Windows machines While the percentage was small the broad economic and societal impacts reflect the use of CrowdStrike by enterprises that run many critical services ppThis incident demonstrates the interconnected nature of our broad ecosystem global cloud providers software platforms security vendors and other software vendors and customers Its also a reminder of how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist As weve seen over the last two days we learn recover and move forward most effectively when we collaborate and work together We appreciate the cooperation and collaboration of our entire sector and we will continue to update with learnings and next steps ppFollow usp
Jul 20 2024
David Weston Vice President Enterprise and OS Security
ppOn July 18 CrowdStrike an independent cybersecurity company released a software update that began impacting IT systems globally Although this was not a Microsoft incident given it impacts our ecosystem we want to provide an update on the steps weve taken with CrowdStrike and others to remediate and support our customers ppSince this event began weve maintained ongoing communication with our customers CrowdStrike and external developers to collect information and expedite solutions We recognize the disruption this problem has caused for businesses and in the daily routines of many individuals Our focus is providing customers with technical guidance and support to safely bring disrupted systems back online Steps taken have included ppWere working around the clock and providing ongoing updates and support Additionally CrowdStrike has helped us develop a scalable solution that will help Microsofts Azure infrastructure accelerate a fix for CrowdStrikes faulty update We have also worked with both AWS and GCP to collaborate on the most effective approaches ppWhile software updates may occasionally cause disturbances significant incidents like the CrowdStrike event are infrequent We currently estimate that CrowdStrikes update affected 85 million Windows devices or less than one percent of all Windows machines While the percentage was small the broad economic and societal impacts reflect the use of CrowdStrike by enterprises that run many critical services ppThis incident demonstrates the interconnected nature of our broad ecosystem global cloud providers software platforms security vendors and other software vendors and customers Its also a reminder of how important it is for all of us across the tech ecosystem to prioritize operating with safe deployment and disaster recovery using the mechanisms that exist As weve seen over the last two days we learn recover and move forward most effectively when we collaborate and work together We appreciate the cooperation and collaboration of our entire sector and we will continue to update with learnings and next steps ppFollow usp
