HSBC loses battle against scam victim
‘Dragged kicking and screaming’: Banking giant loses battle against scam victim
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The Age
NationalScams
‘Dragged kicking and screaming’: Banking giant loses battle against scam victim
Aisha Dow
ByAisha Dow
October 15, 2024 — 5.50pm
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Banking giant HSBC may have to compensate customers robbed by scammers after a consumer watchdog found a victim should not have been held responsible for their $47,000 loss.
In a landmark ruling, the Australian Financial Complaints Authority rejected HSBC’s claim it was not liable when a sophisticated scammer masqueraded as a bank worker to raid the victim’s account, an argument it has used to deny compensation to other victims.
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Aisha Dow
Aisha Dow is an investigative journalist with The Age. A Walkley award winner, she previously worked as health editor and co-authored a book about the COVID-19 pandemic in Australia.Connect via Twitter or email.
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We’re sorry, this feature is currently unavailable. We’re working to restore it. Please try again later.
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The Age
NationalScams
‘Dragged kicking and screaming’: Banking giant loses battle against scam victim
Aisha Dow
ByAisha Dow
October 15, 2024 — 5.50pm
Save
Share
Normal text sizeLarger text sizeVery large text size
Banking giant HSBC may have to compensate customers robbed by scammers after a consumer watchdog found a victim should not have been held responsible for their $47,000 loss.
In a landmark ruling, the Australian Financial Complaints Authority rejected HSBC’s claim it was not liable when a sophisticated scammer masqueraded as a bank worker to raid the victim’s account, an argument it has used to deny compensation to other victims.
...
Want to unlock unlimited news?
Read more award-winning journalism from as little as 50c a day. Get started
Already a subscriber? Login to see the full article.
Save
Share
License this article
Scams
HSBC
Investigation
Aisha Dow
Aisha Dow is an investigative journalist with The Age. A Walkley award winner, she previously worked as health editor and co-authored a book about the COVID-19 pandemic in Australia.Connect via Twitter or email.
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