Data security incident Geisinger News Release
pWeve updated our Terms Conditions and Privacy Policy By using this site you agree to these termsppDANVILLE Pa Nuance Communications Inc an outside vendor that provides information technology services for Geisinger is notifying Geisinger patients that some personal information may have been accessed by a former Nuance employee ppOn Nov 29 2023 Geisinger discovered and immediately notified Nuance that a former Nuance employee had accessed certain Geisinger patient information two days after the employee had been terminated Upon learning this Nuance permanently disconnected its former employees access to Geisingers records An investigation was launched and law enforcement was engaged Because it could have impeded their investigation law enforcement investigators asked Nuance to delay notifying patients of this incident until now The former Nuance employee has been arrested and is facing federal charges
Through its investigation Nuance determined the former employee may have accessed and taken information pertaining to more than one million Geisinger patients The information varied by patient but could have included names in combination with one or more of the following date of birth address admit and discharge or transfer code medical record number race gender phone number and facility name abbreviation No claims or insurance information credit card or bank account numbers other financial information or Social Security numbers were inappropriately accessed by the companys former employee
Our patients and members privacy is a top priority and we take protecting it very seriously said Jonathan Friesen Geisinger chief privacy officer We continue to work closely with the authorities on this investigation and while I am grateful that the perpetrator was caught and is now facing federal charges I am sorry that this happened
Geisinger encourages those who have received a notice to review the information and contact the number below to address any concerns They may call 8555758722 Monday through Friday between 9 am and 9 pm Eastern Time except for major US holidays and provide engagement number B124651
Further those patients whose information was involved in the incident are encouraged to review the statements they receive from their health plan and contact their health insurer immediately if they see services they did not receiveppAbout Geisinger
Geisinger is among the nations leading providers of valuebased care serving 12 million people in urban and rural communities across Pennsylvania Founded in 1915 by philanthropist Abigail Geisinger the nonprofit system generates 10 billion in annual revenues across 134 care sites including 10 hospital campuses and Geisinger Health Plan with 600000 members in commercial and government plans The Geisinger College of Health Sciences educates more than 5000 medical professionals annually and conducts more than 1400 clinical research studies With 26000 employees including 1600 employed physicians Geisinger is among Pennsylvanias largest employers with an estimated economic impact of 14 billion to the states economy On March 31 2024 Geisinger became the first member of Risant Health a new nonprofit charitable organization created to expand and accelerate valuebased care across the country Learn more at geisingerorg or connect with us on Facebook Instagram LinkedIn and Xpp p
Through its investigation Nuance determined the former employee may have accessed and taken information pertaining to more than one million Geisinger patients The information varied by patient but could have included names in combination with one or more of the following date of birth address admit and discharge or transfer code medical record number race gender phone number and facility name abbreviation No claims or insurance information credit card or bank account numbers other financial information or Social Security numbers were inappropriately accessed by the companys former employee
Our patients and members privacy is a top priority and we take protecting it very seriously said Jonathan Friesen Geisinger chief privacy officer We continue to work closely with the authorities on this investigation and while I am grateful that the perpetrator was caught and is now facing federal charges I am sorry that this happened
Geisinger encourages those who have received a notice to review the information and contact the number below to address any concerns They may call 8555758722 Monday through Friday between 9 am and 9 pm Eastern Time except for major US holidays and provide engagement number B124651
Further those patients whose information was involved in the incident are encouraged to review the statements they receive from their health plan and contact their health insurer immediately if they see services they did not receiveppAbout Geisinger
Geisinger is among the nations leading providers of valuebased care serving 12 million people in urban and rural communities across Pennsylvania Founded in 1915 by philanthropist Abigail Geisinger the nonprofit system generates 10 billion in annual revenues across 134 care sites including 10 hospital campuses and Geisinger Health Plan with 600000 members in commercial and government plans The Geisinger College of Health Sciences educates more than 5000 medical professionals annually and conducts more than 1400 clinical research studies With 26000 employees including 1600 employed physicians Geisinger is among Pennsylvanias largest employers with an estimated economic impact of 14 billion to the states economy On March 31 2024 Geisinger became the first member of Risant Health a new nonprofit charitable organization created to expand and accelerate valuebased care across the country Learn more at geisingerorg or connect with us on Facebook Instagram LinkedIn and Xpp p
