loanDepot is experiencing a cyber incident. Update page
loanDepot is experiencing a cyber incident.
March 18, 2024 – 9:00am ET
Individuals seeking credit monitoring and identity theft protection services related to our announcement dated January 22, 2024 can work with our dedicated team at Experian for help. Please call (833) 918-0895, reference engagement number B114814, and be ready to provide the unique information that was provided in your letter from Experian.
January 26, 2024 – 12:00pm ET
For our loan servicing customers, late fees for January payments will not be assessed until after January 31.
January 22, 2024 – 9:00am ET
loanDepot today provided an update on its cyber incident.
Our Customer Care team is available to answer customer questions related to this announcement at 888-337-6888. Select option 4 and then enter extension 6789. We will soon have a dedicated toll-free number that customers can call to ask questions about this event, which we will post to this page as soon as it is available.
January 19, 2024 – 5:00pm ET
Our Servicing customer portal and mobile app are now fully operational.
January 18, 2024 – 3:30pm ET
mellohome’s website is back online.
January 18, 2024 – 2:30pm ET
The MyloanDepot customer portal for online loan applications and status tracking is back online.
January 18, 2024 – 12:00pm ET
Our HELOC customer portal is back online.
January 18, 2024 – 10:00am ET
loanDepot’s Servicing customer portal is back online (with some limits to functionality). We will continue to post operational updates on this page as we return to normal business operations.
January 16, 2024 – 3:30pm ET
For our loan servicing customers, year-end statements (IRS Form 1098) were mailed January 16 to the mailing address on file and will be posted to our Servicing customer portal as soon as our systems are back online.
January 14, 2024 – 9:30am ET
Our customers continue to be our top priority, and we are working diligently to restore normal business operations as quickly as possible.
For our loan servicing customers, recurring automatic payments continue to process as expected, but there may be a temporary delay in viewing the posted payment in your payment history. Customers seeking to make a payment may do so through our loan servicing contact center at 866-258-6572 from 7 am CT to 7 pm CT Monday through Friday, and 8 am to 5 pm CT on Saturday. They may also mail their payment with their loan number to the address on their statement. Late fees will not be assessed until after January 25. We apologize for any inconvenience.
January 8, 2024 – 6:00am ET
loanDepot is experiencing a cyber incident. We have taken certain systems offline and are working diligently to restore normal business operations as quickly as possible. We are working quickly to understand the extent of the incident and taking steps to minimize its impact. The Company has retained leading forensics experts to aid in our investigation and is working with law enforcement. We sincerely apologize for any impacts to our customers and we are focused on resolving these matters as soon as possible.
March 18, 2024 – 9:00am ET
Individuals seeking credit monitoring and identity theft protection services related to our announcement dated January 22, 2024 can work with our dedicated team at Experian for help. Please call (833) 918-0895, reference engagement number B114814, and be ready to provide the unique information that was provided in your letter from Experian.
January 26, 2024 – 12:00pm ET
For our loan servicing customers, late fees for January payments will not be assessed until after January 31.
January 22, 2024 – 9:00am ET
loanDepot today provided an update on its cyber incident.
Our Customer Care team is available to answer customer questions related to this announcement at 888-337-6888. Select option 4 and then enter extension 6789. We will soon have a dedicated toll-free number that customers can call to ask questions about this event, which we will post to this page as soon as it is available.
January 19, 2024 – 5:00pm ET
Our Servicing customer portal and mobile app are now fully operational.
January 18, 2024 – 3:30pm ET
mellohome’s website is back online.
January 18, 2024 – 2:30pm ET
The MyloanDepot customer portal for online loan applications and status tracking is back online.
January 18, 2024 – 12:00pm ET
Our HELOC customer portal is back online.
January 18, 2024 – 10:00am ET
loanDepot’s Servicing customer portal is back online (with some limits to functionality). We will continue to post operational updates on this page as we return to normal business operations.
January 16, 2024 – 3:30pm ET
For our loan servicing customers, year-end statements (IRS Form 1098) were mailed January 16 to the mailing address on file and will be posted to our Servicing customer portal as soon as our systems are back online.
January 14, 2024 – 9:30am ET
Our customers continue to be our top priority, and we are working diligently to restore normal business operations as quickly as possible.
For our loan servicing customers, recurring automatic payments continue to process as expected, but there may be a temporary delay in viewing the posted payment in your payment history. Customers seeking to make a payment may do so through our loan servicing contact center at 866-258-6572 from 7 am CT to 7 pm CT Monday through Friday, and 8 am to 5 pm CT on Saturday. They may also mail their payment with their loan number to the address on their statement. Late fees will not be assessed until after January 25. We apologize for any inconvenience.
January 8, 2024 – 6:00am ET
loanDepot is experiencing a cyber incident. We have taken certain systems offline and are working diligently to restore normal business operations as quickly as possible. We are working quickly to understand the extent of the incident and taking steps to minimize its impact. The Company has retained leading forensics experts to aid in our investigation and is working with law enforcement. We sincerely apologize for any impacts to our customers and we are focused on resolving these matters as soon as possible.
