Information on the Change Healthcare Cyber Response UnitedHealth Group
pWe are a health care and wellbeing company made up of a diverse team around the world dedicated to making health care work better through two distinct and complementary businesses Optum and UnitedHealthcareppppOur team members are driven to advance our mission to help people live healthier lives and help make the health system work better for everyone both now and in the futureppWe are committed to charting a more sustainable path forward helping build a modern highperforming health system to improve access affordability outcomes and experiences for those who depend on itppDownload the 2023 Sustainability Report to learn what sustainability means to us
ppExplore our stories to see our mission at work find recent news releases and read research offering solutions for addressing health care challenges and opportunitiesppUnitedHealth Group is dedicated to continuously improving the quality of our performance for consumers customers care providers and our shareholdersppUnitedHealth Group Reports First Quarter 2024 Financial Results
ppInformation on the Change Healthcare Cyber ResponseppUnitedHealth Group continues to make progress in mitigating the impact to consumers and care providers of the unprecedented cyberattack on the US health system and the Change Healthcare services while continuing to expand financial assistance to affected providersppAn updated Claims Payer List for legacy Emdeon customers now on iEDIppView all updatespp pp ppppIf you have a question about customer notification submit an inquiry formppppGot a question that isnt answered on this page Let us know by submitting a general inquiryppppGet thirdparty documentation and our Assurance Security Environment StatementppppWeve advanced more than 65B to providers in need and we will continue to financially support providers through full system recovery
ppFor information about the temporary funding process please call
18777023253 or complete the inquiry formppMedical Network Exchange platformppView the current Exchange Payer List here
ppOptum Intelligent EDI secure data transferppView more information on how providers can submit claims or upload and securely transfer larger filesppAcuity provides revenue cycle analytics for users of Clearance and AssuranceppRestored week of
412024
ppBatch claim submission remittance managementppRestored week of
3252024
ppThe onpremise management of images reports ECG hemodynamics waveforms analytics charge capture and inventory managementppThe integrated onpremise webbased PACS system for radiologistsppThe onpremise flexible medical imaging workflow rules engine for radiologistsppBenefits verification authorization financial engagementppRestored week of
3252024
ppProvider workflow enabling electronic prescribing ordering and resulting integrated into EHRsppRestored week of
4152024
ppEnables NCQA Quality Measure Reporting for HEDIS CMS Stars Deadlines Client HEDIS Chart Abstraction FeaturesppRestored week of
412024
ppCoverage discoveryppRestored week of
3252024
Vendor Workaround
ppProcess realtime transactionsppRestored
432024
ppSupports retrospective episodebased payment modelsppRestored week of
482024
ppPayer hosting service for eligibility responses to providersppRestored week of
3282024
ppLarger plans use this functionality to review and modify the criteria of releases for their own useppRestored week of
412024
ppClaims remittance eligibility transaction processingppRestored week of
3252024
ppPharmacy electronic claims for medicalppRestored week of
3252024
ppEDI validation and editing data routing to different repricers third parties end adjudication systems or processing pathsppRestored week of
4252024
ppAbility for checkremit print productionppRestore week of
4152024
ppAbility for electronic payment productionppRestored week of
342024
ppPulse provides RCM KPI benchmarks for institutional claims utilizing Assurance client datappRestored week of
412024
ppClaim pricingppRestored week of
03252024
ppAutomates E2E revenue cycle processes and provides realtime visibility into eligibility claims and payment tracking and denials managementppRestored week of
412024
ppSupports clients in managing valuebased payment contractsppRestored week of
4152024 date changed
ppSupports riskadjusted payment models with advanced analytics ppRestored week of
4292024
ppThe cloudnative imaging analytics platformppThe fully managed cloudnative medical imaging archive for providersppThe fullfeatured cloud PACS imaging solutionppThe cloudbased medicalimagesharing platformppThe cloudbased imaging solution with imaging accessppDont miss an update bookmark this pageppAn updated Claims Payer List for legacy Emdeon customers now on iEDIppChange Healthcare provided an update on the customer notifications related to the cyberattackppAn updated Claims Payer List for legacy Emdeon customers now on iEDIppAn updated ERA Payer List for EmdeonChange Healthcare customers is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppppppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppUnitedHealth Group is announcing support for people who may be concerned about their personal data potentially being impacted based on preliminary findings from our investigation and review of the data involved in the malicious criminal cyberattack on Change Healthcares systems The company is also providing an update on progress in restoring Change Healthcares products and services See the full update hereppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppA new Claims Payer List for legacy Emdeon OKC customers on Intelligent EDi is now available ppA new Change Healthcare Enterprise Imaging Customer Support webinar recording is now available for listeningppThe Acuity restoration update webinar is now available for listeningppFor customers of OKC our legacy Emdeon clearinghouse we hosted a call the week of April 1 to discuss solutions for claims submission and electronic remittance advice ERA processing We will also continue to provide thirdparty assurances for each of these products that we bring back onlineppWeve advanced nearly 47B to providers in need and will continue to provide financial support to providers through full system recovery Significant enhancements are available to providers who receive payments from payers processed by Change Healthcare UnitedHealthcare medical dental and vision providers and providers who have exhausted all available connection options or are in the process of implementing workaround solutions and work with other payers who have opted not to advance funds while the Change systems are downppppMedical claims are flowing through Change Healthcares network With Assurance and Relay Exchange back online our priority is to continue the flow of claims and build on functionality to support all your needs We also continue to facilitate increased connectivity with payers trading partners and submitters The most important thing to get claims flowing at preincident levels is having a critical mass of payer connectivity established Throughout the reactivation of these provider customer groups we will continue to add additional payer connectivity to close any remaining gapsppInquiries About Funding SupportppTo request more support or help complete this form or call 18777023253ppPharmacy PortalppFor Optum Rx network pharmacies visit the Optum Rx
Pharmacy Portal
Resources to come for Change Healthcare pharmaciesppUnitedHealthcare Provider PortalppSign in to get information on claimspayment workarounds our response to guidance on prior authorizations and moreppUnitedHealthcare Optum ConsumersppContact numbers can be found on the back of your member ID cardppVendorsppFor Accounts Payable
inquiries email
apinquirieslchcoptumcomppMedia InquiriesppEmail newsroomoptumcomppFilings
ppUnitedHealth Group 8K FilingsppChange Healthcare works across the health system to make clinical administrative and financial processes simpler and more efficient for payers providers and consumers Change Healthcare has experienced a cybersecurity issue and we have multiple workarounds to ensure provider claims are addressed and people have access to the medications and care they need This page is a resource for UnitedHealth Group UnitedHealthcare Optum and Change Healthcare stakeholders In addition to being a main source for the latest business and information updates this page also contains links to other resources to support stakeholders in managing any related impactspp
2024 UnitedHealth Group All rights reserved
p
ppExplore our stories to see our mission at work find recent news releases and read research offering solutions for addressing health care challenges and opportunitiesppUnitedHealth Group is dedicated to continuously improving the quality of our performance for consumers customers care providers and our shareholdersppUnitedHealth Group Reports First Quarter 2024 Financial Results
ppInformation on the Change Healthcare Cyber ResponseppUnitedHealth Group continues to make progress in mitigating the impact to consumers and care providers of the unprecedented cyberattack on the US health system and the Change Healthcare services while continuing to expand financial assistance to affected providersppAn updated Claims Payer List for legacy Emdeon customers now on iEDIppView all updatespp pp ppppIf you have a question about customer notification submit an inquiry formppppGot a question that isnt answered on this page Let us know by submitting a general inquiryppppGet thirdparty documentation and our Assurance Security Environment StatementppppWeve advanced more than 65B to providers in need and we will continue to financially support providers through full system recovery
ppFor information about the temporary funding process please call
18777023253 or complete the inquiry formppMedical Network Exchange platformppView the current Exchange Payer List here
ppOptum Intelligent EDI secure data transferppView more information on how providers can submit claims or upload and securely transfer larger filesppAcuity provides revenue cycle analytics for users of Clearance and AssuranceppRestored week of
412024
ppBatch claim submission remittance managementppRestored week of
3252024
ppThe onpremise management of images reports ECG hemodynamics waveforms analytics charge capture and inventory managementppThe integrated onpremise webbased PACS system for radiologistsppThe onpremise flexible medical imaging workflow rules engine for radiologistsppBenefits verification authorization financial engagementppRestored week of
3252024
ppProvider workflow enabling electronic prescribing ordering and resulting integrated into EHRsppRestored week of
4152024
ppEnables NCQA Quality Measure Reporting for HEDIS CMS Stars Deadlines Client HEDIS Chart Abstraction FeaturesppRestored week of
412024
ppCoverage discoveryppRestored week of
3252024
Vendor Workaround
ppProcess realtime transactionsppRestored
432024
ppSupports retrospective episodebased payment modelsppRestored week of
482024
ppPayer hosting service for eligibility responses to providersppRestored week of
3282024
ppLarger plans use this functionality to review and modify the criteria of releases for their own useppRestored week of
412024
ppClaims remittance eligibility transaction processingppRestored week of
3252024
ppPharmacy electronic claims for medicalppRestored week of
3252024
ppEDI validation and editing data routing to different repricers third parties end adjudication systems or processing pathsppRestored week of
4252024
ppAbility for checkremit print productionppRestore week of
4152024
ppAbility for electronic payment productionppRestored week of
342024
ppPulse provides RCM KPI benchmarks for institutional claims utilizing Assurance client datappRestored week of
412024
ppClaim pricingppRestored week of
03252024
ppAutomates E2E revenue cycle processes and provides realtime visibility into eligibility claims and payment tracking and denials managementppRestored week of
412024
ppSupports clients in managing valuebased payment contractsppRestored week of
4152024 date changed
ppSupports riskadjusted payment models with advanced analytics ppRestored week of
4292024
ppThe cloudnative imaging analytics platformppThe fully managed cloudnative medical imaging archive for providersppThe fullfeatured cloud PACS imaging solutionppThe cloudbased medicalimagesharing platformppThe cloudbased imaging solution with imaging accessppDont miss an update bookmark this pageppAn updated Claims Payer List for legacy Emdeon customers now on iEDIppChange Healthcare provided an update on the customer notifications related to the cyberattackppAn updated Claims Payer List for legacy Emdeon customers now on iEDIppAn updated ERA Payer List for EmdeonChange Healthcare customers is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for EmdeonChange Healthcare customers are now availableppppppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppUnitedHealth Group is announcing support for people who may be concerned about their personal data potentially being impacted based on preliminary findings from our investigation and review of the data involved in the malicious criminal cyberattack on Change Healthcares systems The company is also providing an update on progress in restoring Change Healthcares products and services See the full update hereppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppA new webinar is available for listening Enterprise Imaging Operational UpdateppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppAn updated Claims Payer List for legacy Emdeon customers now on iEDI is now availableppA new Claims Payer List for legacy Emdeon OKC customers on Intelligent EDi is now available ppA new Change Healthcare Enterprise Imaging Customer Support webinar recording is now available for listeningppThe Acuity restoration update webinar is now available for listeningppFor customers of OKC our legacy Emdeon clearinghouse we hosted a call the week of April 1 to discuss solutions for claims submission and electronic remittance advice ERA processing We will also continue to provide thirdparty assurances for each of these products that we bring back onlineppWeve advanced nearly 47B to providers in need and will continue to provide financial support to providers through full system recovery Significant enhancements are available to providers who receive payments from payers processed by Change Healthcare UnitedHealthcare medical dental and vision providers and providers who have exhausted all available connection options or are in the process of implementing workaround solutions and work with other payers who have opted not to advance funds while the Change systems are downppppMedical claims are flowing through Change Healthcares network With Assurance and Relay Exchange back online our priority is to continue the flow of claims and build on functionality to support all your needs We also continue to facilitate increased connectivity with payers trading partners and submitters The most important thing to get claims flowing at preincident levels is having a critical mass of payer connectivity established Throughout the reactivation of these provider customer groups we will continue to add additional payer connectivity to close any remaining gapsppInquiries About Funding SupportppTo request more support or help complete this form or call 18777023253ppPharmacy PortalppFor Optum Rx network pharmacies visit the Optum Rx
Pharmacy Portal
Resources to come for Change Healthcare pharmaciesppUnitedHealthcare Provider PortalppSign in to get information on claimspayment workarounds our response to guidance on prior authorizations and moreppUnitedHealthcare Optum ConsumersppContact numbers can be found on the back of your member ID cardppVendorsppFor Accounts Payable
inquiries email
apinquirieslchcoptumcomppMedia InquiriesppEmail newsroomoptumcomppFilings
ppUnitedHealth Group 8K FilingsppChange Healthcare works across the health system to make clinical administrative and financial processes simpler and more efficient for payers providers and consumers Change Healthcare has experienced a cybersecurity issue and we have multiple workarounds to ensure provider claims are addressed and people have access to the medications and care they need This page is a resource for UnitedHealth Group UnitedHealthcare Optum and Change Healthcare stakeholders In addition to being a main source for the latest business and information updates this page also contains links to other resources to support stakeholders in managing any related impactspp
2024 UnitedHealth Group All rights reserved
p
