Insurance provider for public servants abroad detects cybersecurity incident CBC News

pThe insurance provider for members of the Public Service Health Care Plan who are posted abroad or travelling says it recently detected a cybersecurity incident involving its systems but hasnt determined what information may have been accessed ppMSH International Canada said it detected the incident on Feb 9 and immediately paused services Law enforcement was notified and a thorough investigation is underway the insurance provider said in a statement ppIts not known what information may have been accessed in the security incident the insurance provider saidppWe are working to determine if personal information was affected by this incident If the investigation determines personal information was affected impacted individuals will be notified MSH said ppMSH is a subcontractor of Canada Life and provides emergency travel and comprehensive coverage services to members of the Public Service Health Care Plan who are out of the country ppAs a result of the incident some systems are currently offline Claims are currently unable to be processed and members cannot log into their MSH member portalppThis may result in delays in claims processing and the inability to provide claims status MSH said adding its contact centre remains available by phone ppThe Treasury Board of Canada Secretariat TBS says it has been made aware of the incident and that federal cybersecurity and privacy experts have been in constant contact with Canada LifeppThe incident is a stark reminder of the risks cybercriminals pose to both public and private organizations in Canada and abroad Treasury Board President Anita Anand said in a statement WednesdayppThey are continuously looking for opportunities to exploit information technology vulnerabilities cause disruptions steal sensitive data Anand said And every link in a global supply chain can pose a threat to cybersecurityppAnand said the TBS has asked Canada Life and MSH to diligently investigate what happened and restore services promptly and safelyppCanada Life is looking at ways to get people access to their benefits while those services are unavailable she addedppReporterppSafiyah Marhnouj is a reporter with CBC PEI She is a 2022 Joan Donaldson scholar and recently graduated from Carleton Universitys journalism program You can reach her at safiyahmarhnoujcbccappAudience Relations CBC PO Box 500 Station A Toronto ON Canada M5W 1E6 ppTollfree Canada only 18663064636ppIt is a priority for CBC to create products that are accessible to all in Canada including people with visual hearing motor and cognitive challengesppClosed Captioning and Described Video is available for many CBC shows offered on CBC Gemppp