Parathon that may have exposed your personal information
131319785.1
Parathon by JDA eHealth Systems
c/o Cyberscout
1 Keystone Ave., Unit 700
Cherry Hill, NJ 08003
DB08034B 1-1
TTFDAFDAFTATDFTATDAATDAFDA
December 22, 2023
Notice of Data Incident
Dear :
Parathon by JDA eHealth Systems (“Parathon”) is a third-party denials management company who
is contracted with NorthShore University HealthSystem (“NorthShore”) to assist in challenging insurance
denials and securing proper reimbursement to NorthShore and its patients for medical services. We are
writing to inform you of an incident experienced by Parathon that may have exposed your personal
information. NorthShore’s systems were not compromised. We take the security of your personal
information seriously and want to provide you with information and resources you can use to protect your
information.
What Happened and What Information was Involved:
On July 27, 2023, Parathon detected that it was the target of a cybersecurity attack. An unauthorized
third party attempted to infiltrate Parathon’s computer network and demand a ransom payment. Upon
detecting this incident, we moved quickly to secure our network environment and launched a thorough
investigation. The investigation was performed with the help of independent IT security and forensic
investigators to determine the scope and extent of the potential unauthorized access to our systems and any
personal information.
Although we have found no evidence that your information has been specifically accessed for
misuse, it is possible that your name, address, date of birth, and/or protected health information, including
but not limited to diagnosis, claims information, and health insurance information, to the extent that such
may have existed on the network, could have been exposed. Notably, the types of information affected were
different for each individual, and not every individual had all of the elements listed above exposed.
Importantly, the potentially exposed information does not include passwords, financial account
information such as bank account numbers or credit card numbers, or social security numbers.
As of this writing, Parathon has not received any reports of related identity theft since the date of
the incident (July 27, 2023 to present). We have taken all efforts possible to mitigate any further exposure
of your personal information and related identity theft.
What We Are Doing:
Data security is among Parathon’s highest priorities, and we are committed to doing everything we
can to protect the privacy and security of the personal information in our care. Given this, we have taken
and are continuing to take steps to prevent a similar event from occurring in the future by implementing
additional safeguards and enhanced security measures to better protect the privacy and security of
131319785.1
information in our systems. We have also reviewed and taken steps to enhance our policies and procedures
relating to the security of our systems and servers, as well as our information life cycle management.
Additionally, while we have no evidence that your information has or will be misused, we are providing
you with access to three different services offered services at no charge:
Single Bureau Credit Monitoring
Single Bureau Credit Report
Single Bureau Credit Score
These services provide you with alerts for twelve (12) months from the date of enrollment when changes
occur to your credit file. This notification is sent to you the same day that the change or update takes place
with the bureau. These services will be provided by Cyberscout through Identity Force, a TransUnion
company specializing in fraud assistance and remediation services.
What You Can Do:
To enroll in Credit Monitoring services at no charge, please log on to
https://secure.identityforce.com/benefit/parathon and follow the instructions provided. When prompted
please provide the following unique code to receive services: W423U55PSL.
In order for you to receive the monitoring services described above, you must enroll within 90 days from
the date of this letter. The enrollment requires an internet connection and e-mail account and may not be
available to minors under the age of 18 years of age. Please note that when signing up for monitoring
services, you may be asked to verify personal information for your own protection to confirm your identity.
Please keep this letter, as you will need to reference the enrollment code above when calling
or enrolling online.
For More Information:
We encourage you to take full advantage of these services. Enclosed you will find additional
materials regarding the resources available to you, and the steps you can take to further protect your personal
information.
Cyberscout representatives are aware of the incident at Parathon and can answer questions or
concerns you may have regarding protection of your personal information. Representatives are available
for 90 days from the date of this letter, to assist you with questions regarding this incident, between the
hours of 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday, excluding holidays. Please call the
help line 1-833-929-2201 and supply the fraud specialist with your unique code listed above.
We value the security of the personal data that we maintain, and understand the frustration, concern,
and inconvenience that this incident may have caused.
Sincerely,
James Dudley
President
Parathon by JDA eHealth Systems
131319785.1
Additional Information
Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you
suspect any unauthorized activity on your account. You may obtain a free copy of your credit
report from each of the three nationwide credit reporting agencies. To order your free credit report,
please visit www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your
annual free credit report by mailing a completed Annual Credit Report Request Form (available at
https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request
Service, P.O. Box 105281, Atlanta, GA, 30348-5281.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze
is intended to prevent credit, loans, and services from being approved in your name without your consent.
To place a security freeze on your credit report, you need to make a request to each consumer reporting
agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following
the instructions found at the websites listed below. The following information must be included when
requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under
the age of 16, this information must be provided for him/her as well):
(1) full name, with middle initial and any suffixes;
(2) Social Security number;
(3) date of birth;
(4) current address and any previous addresses for the past five years; and
(5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor
Vehicles.
The request must also include a copy of a government-issued identification card and a copy of a recent
utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and
current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove
a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a
free security freeze by contacting any one or more of the following national consumer reporting agencies:
Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:
Equifax (https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf);
TransUnion (https://www.transunion.com/fraud-alerts); or
Experian (https://www.experian.com/fraud/center.html).
A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any
new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but
also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for
one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers
for all three credit bureaus are listed above.
Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual
activity.
File Police Report: You have the right to file or obtain a police report if you experience identity fraud.
Please note that in order to file a crime report or incident report with law enforcement for identity theft, you
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348
1-888-298-0045
https://www.equifax.com/personal/
credit-report-services/credit-freeze/
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com/freeze/
center.html
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
1-800-916-8800
www.transunion.com/creditfreeze
131319785.1
will likely need to provide proof that you have been a victim. A police report is often required to dispute
fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or
to the Attorney General.
FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security
freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the
Federal Trade Commission, or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a complaint
with them. You can obtain further information on how to file such a complaint by way of the contact
information listed above. You have the right to file a police report if you ever experience identity theft or
fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to
provide some proof that you have been a victim. Instances of known or suspected identity theft should also
be reported to law enforcement. This notice has not been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400
6
th Street, NW, Washington, D.C. 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General can be contacted at 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202, 1-888-743-0023, and www.oag.state.md.us.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to
be told if information in your credit file has been used against you, the right to know what is in your credit
file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information.
Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete
inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated
negative information; access to your file is limited; you must give your consent for credit reports to be
provided to employers; you may limit “prescreened” offers of credit and insurance you get based on
information in your credit report; and you may seek damages from violators. You may have additional
rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty
military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage
you to review your rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington,
D.C. 20580.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center,
Raleigh, NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.
For New York residents, the Attorney General may be contacted at Office of the Attorney General, The
Capitol, Albany, NY 12224-0341, 1-800-771-7755, and https://ag.ny.gov/.
For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street,
Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have
the right to obtain any police report filed in regard to this incident. There are approximately 1 Rhode Island
residents that may be impacted by this event.
Parathon by JDA eHealth Systems
c/o Cyberscout
1 Keystone Ave., Unit 700
Cherry Hill, NJ 08003
DB08034B 1-1
TTFDAFDAFTATDFTATDAATDAFDA
December 22, 2023
Notice of Data Incident
Dear :
Parathon by JDA eHealth Systems (“Parathon”) is a third-party denials management company who
is contracted with NorthShore University HealthSystem (“NorthShore”) to assist in challenging insurance
denials and securing proper reimbursement to NorthShore and its patients for medical services. We are
writing to inform you of an incident experienced by Parathon that may have exposed your personal
information. NorthShore’s systems were not compromised. We take the security of your personal
information seriously and want to provide you with information and resources you can use to protect your
information.
What Happened and What Information was Involved:
On July 27, 2023, Parathon detected that it was the target of a cybersecurity attack. An unauthorized
third party attempted to infiltrate Parathon’s computer network and demand a ransom payment. Upon
detecting this incident, we moved quickly to secure our network environment and launched a thorough
investigation. The investigation was performed with the help of independent IT security and forensic
investigators to determine the scope and extent of the potential unauthorized access to our systems and any
personal information.
Although we have found no evidence that your information has been specifically accessed for
misuse, it is possible that your name, address, date of birth, and/or protected health information, including
but not limited to diagnosis, claims information, and health insurance information, to the extent that such
may have existed on the network, could have been exposed. Notably, the types of information affected were
different for each individual, and not every individual had all of the elements listed above exposed.
Importantly, the potentially exposed information does not include passwords, financial account
information such as bank account numbers or credit card numbers, or social security numbers.
As of this writing, Parathon has not received any reports of related identity theft since the date of
the incident (July 27, 2023 to present). We have taken all efforts possible to mitigate any further exposure
of your personal information and related identity theft.
What We Are Doing:
Data security is among Parathon’s highest priorities, and we are committed to doing everything we
can to protect the privacy and security of the personal information in our care. Given this, we have taken
and are continuing to take steps to prevent a similar event from occurring in the future by implementing
additional safeguards and enhanced security measures to better protect the privacy and security of
131319785.1
information in our systems. We have also reviewed and taken steps to enhance our policies and procedures
relating to the security of our systems and servers, as well as our information life cycle management.
Additionally, while we have no evidence that your information has or will be misused, we are providing
you with access to three different services offered services at no charge:
Single Bureau Credit Monitoring
Single Bureau Credit Report
Single Bureau Credit Score
These services provide you with alerts for twelve (12) months from the date of enrollment when changes
occur to your credit file. This notification is sent to you the same day that the change or update takes place
with the bureau. These services will be provided by Cyberscout through Identity Force, a TransUnion
company specializing in fraud assistance and remediation services.
What You Can Do:
To enroll in Credit Monitoring services at no charge, please log on to
https://secure.identityforce.com/benefit/parathon and follow the instructions provided. When prompted
please provide the following unique code to receive services: W423U55PSL.
In order for you to receive the monitoring services described above, you must enroll within 90 days from
the date of this letter. The enrollment requires an internet connection and e-mail account and may not be
available to minors under the age of 18 years of age. Please note that when signing up for monitoring
services, you may be asked to verify personal information for your own protection to confirm your identity.
Please keep this letter, as you will need to reference the enrollment code above when calling
or enrolling online.
For More Information:
We encourage you to take full advantage of these services. Enclosed you will find additional
materials regarding the resources available to you, and the steps you can take to further protect your personal
information.
Cyberscout representatives are aware of the incident at Parathon and can answer questions or
concerns you may have regarding protection of your personal information. Representatives are available
for 90 days from the date of this letter, to assist you with questions regarding this incident, between the
hours of 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday, excluding holidays. Please call the
help line 1-833-929-2201 and supply the fraud specialist with your unique code listed above.
We value the security of the personal data that we maintain, and understand the frustration, concern,
and inconvenience that this incident may have caused.
Sincerely,
James Dudley
President
Parathon by JDA eHealth Systems
131319785.1
Additional Information
Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you
suspect any unauthorized activity on your account. You may obtain a free copy of your credit
report from each of the three nationwide credit reporting agencies. To order your free credit report,
please visit www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your
annual free credit report by mailing a completed Annual Credit Report Request Form (available at
https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request
Service, P.O. Box 105281, Atlanta, GA, 30348-5281.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze
is intended to prevent credit, loans, and services from being approved in your name without your consent.
To place a security freeze on your credit report, you need to make a request to each consumer reporting
agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following
the instructions found at the websites listed below. The following information must be included when
requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under
the age of 16, this information must be provided for him/her as well):
(1) full name, with middle initial and any suffixes;
(2) Social Security number;
(3) date of birth;
(4) current address and any previous addresses for the past five years; and
(5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor
Vehicles.
The request must also include a copy of a government-issued identification card and a copy of a recent
utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and
current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove
a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a
free security freeze by contacting any one or more of the following national consumer reporting agencies:
Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:
Equifax (https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf);
TransUnion (https://www.transunion.com/fraud-alerts); or
Experian (https://www.experian.com/fraud/center.html).
A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any
new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but
also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for
one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers
for all three credit bureaus are listed above.
Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual
activity.
File Police Report: You have the right to file or obtain a police report if you experience identity fraud.
Please note that in order to file a crime report or incident report with law enforcement for identity theft, you
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348
1-888-298-0045
https://www.equifax.com/personal/
credit-report-services/credit-freeze/
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com/freeze/
center.html
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
1-800-916-8800
www.transunion.com/creditfreeze
131319785.1
will likely need to provide proof that you have been a victim. A police report is often required to dispute
fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or
to the Attorney General.
FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security
freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the
Federal Trade Commission, or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a complaint
with them. You can obtain further information on how to file such a complaint by way of the contact
information listed above. You have the right to file a police report if you ever experience identity theft or
fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to
provide some proof that you have been a victim. Instances of known or suspected identity theft should also
be reported to law enforcement. This notice has not been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400
6
th Street, NW, Washington, D.C. 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General can be contacted at 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202, 1-888-743-0023, and www.oag.state.md.us.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to
be told if information in your credit file has been used against you, the right to know what is in your credit
file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information.
Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete
inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated
negative information; access to your file is limited; you must give your consent for credit reports to be
provided to employers; you may limit “prescreened” offers of credit and insurance you get based on
information in your credit report; and you may seek damages from violators. You may have additional
rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty
military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage
you to review your rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington,
D.C. 20580.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center,
Raleigh, NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.
For New York residents, the Attorney General may be contacted at Office of the Attorney General, The
Capitol, Albany, NY 12224-0341, 1-800-771-7755, and https://ag.ny.gov/.
For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street,
Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have
the right to obtain any police report filed in regard to this incident. There are approximately 1 Rhode Island
residents that may be impacted by this event.
