Notice of Network Security Incident Proliance Surgeons

pView All ServicesppMore than 100 independent locallyowned locations in neighborhoods across the state of Washington Explore ourppWe regret to inform you that Proliance Surgeons experienced a cyberattack that affected certain systems on our network Some systems and files were encrypted and unauthorized access resulted in the removal of a limited number of files We want to assure you that as soon as we became aware of this issue we launched an immediate and thorough investigation engaged law enforcement and notified individuals whose personal information was present in the abovementioned filesppTo ensure a comprehensive response we sought the expertise of leading thirdparty cybersecurity professionals experienced in handling incidents of this nature After a thorough forensic investigation we discovered on May 24 2023 that additional files may have contained personal information and may have been accessed by an unauthorized party on or around February 11 2023 however we had not yet identified the specific individuals involved We subsequently conducted a detailed and comprehensive review of all the data involved identified the specific individuals whose information may have been accessed or acquired and took steps to immediately notify potentially affected individuals of the incident The information involved includes individual names and one or more of the following date of birth Social Security number medical treatment information health insurance information phone number email address financial account number driver license or other identification information and usernames and passwords We are notifying affected individuals about the incident via letterppWe recommend regularly reviewing financial account statements for any signs of fraudulent activity and carefully checking explanation of benefits statements from health insurance providers Please refer to the Other Important Information section below for further steps to safeguard your personal dataYour privacy and security are our top priorities We have taken immediate action to protect your health and personal information and are enhancing our cybersecurity protocols We continuously evaluate and refine our practices to enhance the security and privacy of personal and protected health information and we are implementing measures to reinforce our existing cybersecurity protocolsppFor any questions or further information regarding this incident please contact our dedicated tollfree response line at 18336093856 The response line is available Monday through Friday 5am to 5pm Pacific Time excluding holidays We sincerely appreciate your understanding as we navigate through this regrettable incident We apologize for any inconvenience this may have caused and rest assured we are here to support you every step of the wayppTo provide an extra layer of security we strongly recommend placing an initial 1year fraud alert on your credit files which comes at no charge A fraud alert notifies creditors to contact you personally before opening any new accounts Please contact any of the three major credit bureaus listed below to place a fraud alert Once one credit bureau confirms the alert they will notify the othersppEquifaxPO Box 105069Atlanta GA 303485069Website Equifax Fraud AlertPhone 800 5256285ExperianPO Box 9554Allen TX 75013Website Experian Fraud CenterPhone 888 3973742TransUnionFraud Victim Assistance DepartmentPO Box 2000Chester PA 190162000Website TransUnion Fraud AlertsPhone 800 6807289ppIf you have significant concerns about potential fraud or identity theft you may request a Security Freeze on your credit file which is also free of charge A security freeze generally prevents consumer reporting agencies from releasing your credit report or any related information without your explicit permission You can request a security freeze by contacting all three nationwide credit reporting companies using the numbers provided below or by sending a written request by mail to each companyppEquifax Security FreezePO Box 105788Atlanta GA 303485788Website Equifax Credit FreezePhone 8882980045ppExperian Security FreezePO Box 9554Allen TX 75013Website Experian Security FreezePhone 888 3973742ppTransUnion Security FreezePO Box 160Woodlyn PA 19094Website TransUnion Credit FreezePhone 888 9098872ppTo initiate the security freeze you will need to provide your name address date of birth Social Security number and other personal information Upon receiving your freeze request each credit reporting company will send you a confirmation letter containing a unique PIN personal identification number or password Please keep this PIN or password in a secure place as you will need it to lift the freeze if necessaryppIn the event that your personal information has been used fraudulently for tax purposes or to open or attempt to open accounts in your name or to commit other crimes against you we encourage you to file a police report in your current city of residenceppUnder federal law you are entitled to receive one free credit report every 12 months from each of the major nationwide credit reporting companies mentioned above You can request your free credit reports by calling 18773228228 or visiting the website wwwannualcreditreportcom Once you obtain your credit reports carefully review them for any discrepancies Look out for accounts you didnt open or inquiries from unauthorized creditors Verify that all the information is accurate If you have any questions or notice any incorrect details please contact the respective credit reporting companyppTo protect yourself from medical identity theft we offer the following recommendationsppEven if you do not find any suspicious activity on your initial credit reports the Federal Trade Commission FTC recommends that you check your credit reports periodically Checking your credit report periodically can help you spot problems and address them quicklyppIn the unfortunate event that you do come across any suspicious activity or suspect that your personal information is being misused we sincerely urge you to reach out to your local law enforcement agency and file a police report It would be greatly appreciated if you could acquire a copy of the police report as it often contains crucial information that can help clear your name of any fraudulent debts Additionally if you feel it necessary you have the option to lodge a complaint with the esteemed Federal Trade Commission FTC You can contact them online at wwwftcgovidtheft via phone at 1877IDTHEFT 18774384338 or by mail at Federal Trade Commission Consumer Response Center 600 Pennsylvania Avenue NW Washington DC 20580 Rest assured your complaint will be added to the FTCs esteemed Identity Theft Data Clearinghouse thereby aiding law enforcement agencies in their investigations Moreover the FTC can provide you with valuable information regarding fraud alerts and security freezesppWe sincerely apologize for the inconvenience and concern caused by this unfortunate incident Please know that your trust and wellbeing are of utmost importance to us and we want to assure you that we are taking every necessary step to strengthen our security measures and prevent such incidents from happening in the future We value your continued support and the opportunity to serve you with the highest level of careppIf you have any further questions or need additional assistance please do not hesitate to reach out to our Privacy Office at 18552711765 We are here to address your concerns and provide you with the support you need Thank you for your understanding and patience as we work diligently to resolve this matterpp805 Madison St Suite 901ppSeattle WA 98104pp2062648100pp 2021 Proliance Surgeonspp805 Madison St Suite 901 Seattle WA 98104 2062648100p