Swan Retail cyberattack woes continue
pRegister to Drapers to read THREE FREE articles and a FREE digital issueppRegister to Drapers to read THREE FREE articles and a FREE digital issueppIndependents across the UK continue to be impacted by cyberattacks affecting fulfilment software supplier Swan Retail six weeks after systems were disruptedpp
By Sabina Weston
26 September 2023
ppMore than six weeks after hackers caused significant disruption to Swan Retails inventory management order fulfilment and accounting systems fashion retailers told Drapers the issues have still not been resolvedppSandersons Boutique owner and cofounder Mark Dransfield said the cyberattack on Swan Retail which occurred on 13 August has hugely affected the businessppWe are now into week seven of not having things fully operational We are working through the problems with Swan Retail however this is proving to be challenging as head office do not accept calls and instead work on an electronic ticket system he addedppThe software company works with around 300 independents retailers in sectors including fashion homeware sports catering and garden centresppOne womenswear independent owner told Drapers The majority of issues have been restored for us however there are still some glitches service drops out sometimes and some elements still do not work correctlyppThis weekend 2324 September we lost connection from the tills to the back office meaning stock was incorrect We also cannot access all of the reporting options It is a mess and Swan Retail do not seem to be on top of it at allppThe owner of one menswear independent told Drapers the issues with Swan Retails inventory management service has caused the business to lose an estimated 30 in sales in the sixweek periodppSwan Retail have not said anything about reimbursing us for lost trade I think they should not charge us for the month he saidppOne footwear independent owner said the issues with Swan Retails services will have a major impact on the businesss fullyear outlookppA spokesman for Swan Retail said In August Swan Retail experienced a criminal cyberattack causing significant disruption to our services Whilst this impacted some of our customers businesses our core services have since resumed We take cybersecurity extremely seriously and continue to liaise with law enforcement on this matterppMeanwhile last week lingerie group Wacoal which owns brands Fantasie Freya and Elomi was also hit by a cyber attack resulting in its websites being taken offline and indie stockists being unable to place ordersppTagscyber attack Sandersons Wacoalpp
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By Sabina Weston
26 September 2023
ppMore than six weeks after hackers caused significant disruption to Swan Retails inventory management order fulfilment and accounting systems fashion retailers told Drapers the issues have still not been resolvedppSandersons Boutique owner and cofounder Mark Dransfield said the cyberattack on Swan Retail which occurred on 13 August has hugely affected the businessppWe are now into week seven of not having things fully operational We are working through the problems with Swan Retail however this is proving to be challenging as head office do not accept calls and instead work on an electronic ticket system he addedppThe software company works with around 300 independents retailers in sectors including fashion homeware sports catering and garden centresppOne womenswear independent owner told Drapers The majority of issues have been restored for us however there are still some glitches service drops out sometimes and some elements still do not work correctlyppThis weekend 2324 September we lost connection from the tills to the back office meaning stock was incorrect We also cannot access all of the reporting options It is a mess and Swan Retail do not seem to be on top of it at allppThe owner of one menswear independent told Drapers the issues with Swan Retails inventory management service has caused the business to lose an estimated 30 in sales in the sixweek periodppSwan Retail have not said anything about reimbursing us for lost trade I think they should not charge us for the month he saidppOne footwear independent owner said the issues with Swan Retails services will have a major impact on the businesss fullyear outlookppA spokesman for Swan Retail said In August Swan Retail experienced a criminal cyberattack causing significant disruption to our services Whilst this impacted some of our customers businesses our core services have since resumed We take cybersecurity extremely seriously and continue to liaise with law enforcement on this matterppMeanwhile last week lingerie group Wacoal which owns brands Fantasie Freya and Elomi was also hit by a cyber attack resulting in its websites being taken offline and indie stockists being unable to place ordersppTagscyber attack Sandersons Wacoalpp
Sign in or Register a new account to join the discussion
ppGet full access to all the fashion industry news and intelligence you need ppBrowse the archive of more than 55000 articles access bespoke indepth research read the daily and weekly newsletters in full receive the print magazine optional and gain priority access to Drapers eventsp
