Royal Mail data breach as customers' information leaked to other users | Business News | Sky News
Royal Mail data breach as customers' information leaked to other users
Royal Mail's Click and Drop website has been temporarily disabled since 2pm on Tuesday while engineers work to fix the issue.
By Sarah Taaffe-Maguire, business reporter
Tuesday 1 November 2022 16:58, UK
Edinburgh, Scotland, UK - 27th May 2011: The Royal Mail logo on an exterior wall of a public delivery office. Royal Mail is the national postal company for the UK...A large Royal Mail logo on the outside of delivery office building.
Why you can trust Sky News
Royal Mail has experienced a data breach where customers have seen the information of others users.
A statement on Royal Mail's Click and Drop status updates website said: "We have been made aware there was an issue affecting Click & Drop that meant some customers could see other customer's orders.
"As a protective measure, we have stopped access to Click & Drop temporarily."
The website is temporarily suspended as "a precautionary measure", a Royal Mail spokesperson said, following reports that some customers were able to see information about other customers' orders following "a technical problem".
"We are investigating the incident in order to fix the IT systems issue. We apologise for any inconvenience."
The issue was first acknowledged by the company on Tuesday afternoon when it said it was investigating issues with accessing Click and Drop and orders not appearing for users.
Later that afternoon, the issue was being treated as "the highest priority", the Click and Drop status updates website said.
Royal Mail's Click and Drop website has been temporarily disabled since 2pm on Tuesday while engineers work to fix the issue.
By Sarah Taaffe-Maguire, business reporter
Tuesday 1 November 2022 16:58, UK
Edinburgh, Scotland, UK - 27th May 2011: The Royal Mail logo on an exterior wall of a public delivery office. Royal Mail is the national postal company for the UK...A large Royal Mail logo on the outside of delivery office building.
Why you can trust Sky News
Royal Mail has experienced a data breach where customers have seen the information of others users.
A statement on Royal Mail's Click and Drop status updates website said: "We have been made aware there was an issue affecting Click & Drop that meant some customers could see other customer's orders.
"As a protective measure, we have stopped access to Click & Drop temporarily."
The website is temporarily suspended as "a precautionary measure", a Royal Mail spokesperson said, following reports that some customers were able to see information about other customers' orders following "a technical problem".
"We are investigating the incident in order to fix the IT systems issue. We apologise for any inconvenience."
The issue was first acknowledged by the company on Tuesday afternoon when it said it was investigating issues with accessing Click and Drop and orders not appearing for users.
Later that afternoon, the issue was being treated as "the highest priority", the Click and Drop status updates website said.
