SERV Behavioral Health System, Inc. (“SERV”) is providing notice of a recent event that may have impacted the privacy of certain individuals’ personal information
Website Notice
NOTICE OF DATA PRIVACY EVENT
SERV Behavioral Health System, Inc. (“SERV”) is providing notice of a recent event that may have impacted the privacy
of certain individuals’ personal information. SERV takes this incident very seriously and is providing information about the
incident, our response to it, and resources available to individuals to help protect their information, should they feel it
appropriate to do so.
What Happened? On May 27, 2022, SERV discovered suspicious activity related to our computer network. We immediately
took steps to secure our systems and launched an investigation into the nature and scope of the event, with the assistance of
third-party computer forensic specialists. The investigation determined that certain servers in our system were subject to
unauthorized access. In response, we undertook a thorough and comprehensive review of the information stored by SERV
to determine who may have been impacted by this event. On August 4, 2022, we completed this review. Although there is
no evidence that sensitive information relating to a particular person was actually viewed or acquired by an unauthorized
party, we cannot rule out this possibility. While we are unaware of any actual or attempted misuse of your information as a
result of this incident, we are providing this notice out of an abundance of caution.
What Information Was Involved? The types of personal information that may have been impacted by this event includes:
name, Social Security number, driver’s license number, medical/health information, and contact information. We are
providing this notice out of an abundance of caution as the investigation was unable to determine whether any personal
information was actually viewed or acquired, and we have no evidence of any actual or attempted fraudulent use of
information resulting from this event.
What SERV Is Doing. The confidentiality, privacy, and security of personal information within our care is among our
highest priorities, and we have strict security measures in place to protect the information in our care. Upon learning of the
event, we took additional steps to improve our security and better protect against similar incidents in the future. We are also
notifying applicable regulators, including the Department of Health and Human Services.
Whom Should Individuals Contact For More Information? If individuals have questions or would like additional
information, they may call SERV’s dedicated assistance line at (833) 420-2860, between the hours of 9:00 a.m. to 11:00
p.m. Eastern time, Monday through Friday, or 11:00 a.m. to 8:00 p.m. Eastern time, Saturday and Sunday, excluding major
U.S. holidays.
What You Can Do. SERV encourages individuals to remain vigilant against incidents of identity theft and fraud by
reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors over
the next 12 to 24 months. Under U.S. law individuals are entitled to one free credit report annually from each of the three
major credit reporting bureaus. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-
8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report, place
a fraud alert, or a security freeze. Contact information for the credit bureaus is below.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-
year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business
is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft,
you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert,
please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit
a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit
freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However,
you should be aware that using a credit freeze to take control over who gets access to the personal and financial information
in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you
make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal
law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need
to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
Website Notice
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning
identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/creditreport-services/ https://www.experian.com/help/
https://www.transunion.com/credithelp
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box
9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect
your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state
Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC
20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a complaint with them. You
can obtain further information on how to file such a complaint by way of the contact information listed above. You have
the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with
law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of
known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice
has not been delayed by law enforcement.
NOTICE OF DATA PRIVACY EVENT
SERV Behavioral Health System, Inc. (“SERV”) is providing notice of a recent event that may have impacted the privacy
of certain individuals’ personal information. SERV takes this incident very seriously and is providing information about the
incident, our response to it, and resources available to individuals to help protect their information, should they feel it
appropriate to do so.
What Happened? On May 27, 2022, SERV discovered suspicious activity related to our computer network. We immediately
took steps to secure our systems and launched an investigation into the nature and scope of the event, with the assistance of
third-party computer forensic specialists. The investigation determined that certain servers in our system were subject to
unauthorized access. In response, we undertook a thorough and comprehensive review of the information stored by SERV
to determine who may have been impacted by this event. On August 4, 2022, we completed this review. Although there is
no evidence that sensitive information relating to a particular person was actually viewed or acquired by an unauthorized
party, we cannot rule out this possibility. While we are unaware of any actual or attempted misuse of your information as a
result of this incident, we are providing this notice out of an abundance of caution.
What Information Was Involved? The types of personal information that may have been impacted by this event includes:
name, Social Security number, driver’s license number, medical/health information, and contact information. We are
providing this notice out of an abundance of caution as the investigation was unable to determine whether any personal
information was actually viewed or acquired, and we have no evidence of any actual or attempted fraudulent use of
information resulting from this event.
What SERV Is Doing. The confidentiality, privacy, and security of personal information within our care is among our
highest priorities, and we have strict security measures in place to protect the information in our care. Upon learning of the
event, we took additional steps to improve our security and better protect against similar incidents in the future. We are also
notifying applicable regulators, including the Department of Health and Human Services.
Whom Should Individuals Contact For More Information? If individuals have questions or would like additional
information, they may call SERV’s dedicated assistance line at (833) 420-2860, between the hours of 9:00 a.m. to 11:00
p.m. Eastern time, Monday through Friday, or 11:00 a.m. to 8:00 p.m. Eastern time, Saturday and Sunday, excluding major
U.S. holidays.
What You Can Do. SERV encourages individuals to remain vigilant against incidents of identity theft and fraud by
reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors over
the next 12 to 24 months. Under U.S. law individuals are entitled to one free credit report annually from each of the three
major credit reporting bureaus. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-
8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report, place
a fraud alert, or a security freeze. Contact information for the credit bureaus is below.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-
year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business
is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft,
you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert,
please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit
a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit
freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However,
you should be aware that using a credit freeze to take control over who gets access to the personal and financial information
in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you
make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal
law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need
to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
Website Notice
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning
identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/creditreport-services/ https://www.experian.com/help/
https://www.transunion.com/credithelp
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box
9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect
your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state
Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC
20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a complaint with them. You
can obtain further information on how to file such a complaint by way of the contact information listed above. You have
the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with
law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of
known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice
has not been delayed by law enforcement.
