Computer services of Sernac hacked: division of the Ministry of the Interior evaluates the scope of the cyberattack

Computer services of Sernac hacked: division of the Ministry of the Interior evaluates the scope of the cyberattack
Arnaldo Sepulveda
AUG 25, 2022 06:52 PM
Reading time: 1 minute
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Service confirmed that this fact will be reported to the Public Ministry to develop the corresponding investigation and find those responsible for the violation.




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The National Consumer Service (Sernac) reported having been the victim of a violation of its computer systems , which keeps its consumer service platform down .





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Due to this fact, the institution is in coordination with the Computer Emergency Response Team (CSIRT), which is the division of the Ministry of the Interior in charge of cybersecurity , to determine the scope, consequences of the violation and resolve the problem in a timely manner. short term.

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Likewise, Sernac confirmed that this fact will be reported to the Public Ministry to develop the corresponding investigation and find those responsible for the cyberattack.

In relation to the procedures that consumers have to do, the institution pointed out that citizen complaints or alerts can be entered in person at the Sernac offices, which are located in all regional capitals. On the other hand, there is also a contact option by phone 800 700 100 .