Notice of Cybersecurity Incident As part of the Benson Health patient community
272760251v.1
Website Notice
Notice of Cybersecurity Incident
As part of the Benson Health patient community, we recognize the trust you place in us and our
responsibility to uphold that trust. Benson Health is notifying individuals whose information may have
been involved in a data incident. At this time, Benson Health does not have any evidence to indicate
that any personal information has been or will be misused as a result of this incident.
We take the security of personal information seriously and want to provide information and resources
that can be used to protect personal information.
What Happened and What Information was Involved:
On May 5, 2021, Benson Health detected that it was the target of a cybersecurity attack. An unauthorized
third party attempted to gain access to Benson Health’s computer network. We immediately launched an
investigation and engaged a law firm specializing in cybersecurity and data privacy, and third-party
forensic specialists to assist. That investigation identified a data set that may have been accessed by the
unauthorized person. Benson Health then retained data mining experts to perform an extensive and
comprehensive review of the data set and identify individuals whose personal information was in that
data set. That investigation concluded on June 7, 2022 and determined that information - including
patient names, dates of birth, social security numbers, and health/treatment information - may have been
accessed by an unknown party that is not authorized to handle or view such information.
What We are Doing:
Unfortunately, cyber-attacks such as this are becoming increasingly common worldwide and the
healthcare industry has become particularly vulnerable. We are doing everything we can to prevent a
similar criminal attack such as this from happening again. Accordingly, we have worked to improve our
security and mitigate risk by reviewing and altering our policies and procedures relating to the security of
our systems and servers, as well as our information life cycle management.
Further, we value the safety of personal information and are providing impacted individuals with access
to Single Bureau Credit Monitoring services at no charge. These services provide individuals with alerts
for 12 months from the date of enrollment when changes occur to their credit files. This notification is
sent to impacted individuals the same day that the change or update takes place with the bureau. In
addition, we are providing impacted individuals with proactive fraud assistance to help with any
questions, or in the event their identity is compromised. These services will be provided by Cyberscout,
a leading data protection company.
What Impacted Individuals Can Do:
To enroll in Credit Monitoring services at no charge, please log on to
https://secure.identityforce.com/benefit/bensonhealth and follow the instructions provided. When
prompted please provide the following unique code to receive services included on your notification
letter. The dedicated call center can be reached at 1-844-539-0967 and is available Monday through
Friday, 8:00am – 8:00pm ET. Please note the deadline to enroll is October 10, 2022.
272760251v.1
We encourage impacted individuals to take full advantage of this service offering. Call center
representatives have been fully versed on the incident and can answer questions or concerns you may
have regarding protection of your personal information.
Enclosed is additional information regarding the resources available to impacted individuals, and the steps
that they can take to further protect their personal information.
For More Information
If you have additional questions, please call 1-844-539-0967, Monday through Friday, 8:00am – 8:00pm
ET, excluding holidays.
Additional Information
Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect
any unauthorized activity on your account. You may obtain a free copy of your credit report from each of
the three nationwide credit reporting agencies. To order your free credit report, please visit
www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your annual free
credit report by mailing a completed Annual Credit Report Request Form (available at
https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request
Service, P.O. Box 105281, Atlanta, GA, 30348-5281.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze
is intended to prevent credit, loans, and services from being approved in your name without your consent.
To place a security freeze on your credit report, you need to make a request to each consumer reporting
agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following
the instructions found at the websites listed below. The following information must be included when
requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor
under the age of 16, this information must be provided for him/her as well): (1) full name, with middle
initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous
addresses for the past five years; and (5) any applicable incident report or complaint with a law
enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a
government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It
is essential that each copy be legible, display your name and current mailing address, and the date of
issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a
security freeze for children under the age of 16. You may obtain a free security freeze by contacting any
one or more of the following national consumer reporting agencies:
Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:
• Equifax (https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf);
• TransUnion (https://www.transunion.com/fraud-alerts); or
• Experian (https://www.experian.com/fraud/center.html).
A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any
new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but
also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for
272760251v.1
one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers
for all three credit bureaus are at listed above.
Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual
activity.
File Police Report: You have the right to file or obtain a police report if you experience identity fraud.
Please note that in order to file a crime report or incident report with law enforcement for identity theft,
you will likely need to provide proof that you have been a victim. A police report is often required to
dispute fraudulent items. You can generally report suspected incidents of identity theft to local law
enforcement or to the Attorney General.
FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts,
security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting
agencies, the Federal Trade Commission, or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a
complaint with them. You can obtain further information on how to file such a complaint by way of the
contact information listed above. You have the right to file a police report if you ever experience identity
theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will
likely need to provide some proof that you have been a victim. Instances of known or suspected identity
theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.
For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor,
Baltimore, MD 21202, 1-888-743-0023, and www.oag.state.md.us.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to
be told if information in your credit file has been used against you, the right to know what is in your credit
file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information.
Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete
inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report
outdated negative information; access to your file is limited; you must give your consent for credit reports
to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based
on information in your credit report; and you may seek damages from violators. You may have additional
rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty
military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage
you to review your rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh,
NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.
For New York residents, the Attorney General may be contacted at Office of the Attorney General, The
Capitol, Albany, NY 12224-0341, 1-800-771-7755, and https://ag.ny.gov/.
272760251v.1
For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street,
Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have
the right to obtain any police report filed in regard to this incident.
For Vermont Residents, if you do not have internet access but would like to learn more about how to
place a security freeze on your credit report, contact the Vermont Attorney General’s Office at 802-656-
3183 (800-649-2424 toll free in Vermont only).
Website Notice
Notice of Cybersecurity Incident
As part of the Benson Health patient community, we recognize the trust you place in us and our
responsibility to uphold that trust. Benson Health is notifying individuals whose information may have
been involved in a data incident. At this time, Benson Health does not have any evidence to indicate
that any personal information has been or will be misused as a result of this incident.
We take the security of personal information seriously and want to provide information and resources
that can be used to protect personal information.
What Happened and What Information was Involved:
On May 5, 2021, Benson Health detected that it was the target of a cybersecurity attack. An unauthorized
third party attempted to gain access to Benson Health’s computer network. We immediately launched an
investigation and engaged a law firm specializing in cybersecurity and data privacy, and third-party
forensic specialists to assist. That investigation identified a data set that may have been accessed by the
unauthorized person. Benson Health then retained data mining experts to perform an extensive and
comprehensive review of the data set and identify individuals whose personal information was in that
data set. That investigation concluded on June 7, 2022 and determined that information - including
patient names, dates of birth, social security numbers, and health/treatment information - may have been
accessed by an unknown party that is not authorized to handle or view such information.
What We are Doing:
Unfortunately, cyber-attacks such as this are becoming increasingly common worldwide and the
healthcare industry has become particularly vulnerable. We are doing everything we can to prevent a
similar criminal attack such as this from happening again. Accordingly, we have worked to improve our
security and mitigate risk by reviewing and altering our policies and procedures relating to the security of
our systems and servers, as well as our information life cycle management.
Further, we value the safety of personal information and are providing impacted individuals with access
to Single Bureau Credit Monitoring services at no charge. These services provide individuals with alerts
for 12 months from the date of enrollment when changes occur to their credit files. This notification is
sent to impacted individuals the same day that the change or update takes place with the bureau. In
addition, we are providing impacted individuals with proactive fraud assistance to help with any
questions, or in the event their identity is compromised. These services will be provided by Cyberscout,
a leading data protection company.
What Impacted Individuals Can Do:
To enroll in Credit Monitoring services at no charge, please log on to
https://secure.identityforce.com/benefit/bensonhealth and follow the instructions provided. When
prompted please provide the following unique code to receive services included on your notification
letter. The dedicated call center can be reached at 1-844-539-0967 and is available Monday through
Friday, 8:00am – 8:00pm ET. Please note the deadline to enroll is October 10, 2022.
272760251v.1
We encourage impacted individuals to take full advantage of this service offering. Call center
representatives have been fully versed on the incident and can answer questions or concerns you may
have regarding protection of your personal information.
Enclosed is additional information regarding the resources available to impacted individuals, and the steps
that they can take to further protect their personal information.
For More Information
If you have additional questions, please call 1-844-539-0967, Monday through Friday, 8:00am – 8:00pm
ET, excluding holidays.
Additional Information
Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect
any unauthorized activity on your account. You may obtain a free copy of your credit report from each of
the three nationwide credit reporting agencies. To order your free credit report, please visit
www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your annual free
credit report by mailing a completed Annual Credit Report Request Form (available at
https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request
Service, P.O. Box 105281, Atlanta, GA, 30348-5281.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze
is intended to prevent credit, loans, and services from being approved in your name without your consent.
To place a security freeze on your credit report, you need to make a request to each consumer reporting
agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following
the instructions found at the websites listed below. The following information must be included when
requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor
under the age of 16, this information must be provided for him/her as well): (1) full name, with middle
initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous
addresses for the past five years; and (5) any applicable incident report or complaint with a law
enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a
government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It
is essential that each copy be legible, display your name and current mailing address, and the date of
issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a
security freeze for children under the age of 16. You may obtain a free security freeze by contacting any
one or more of the following national consumer reporting agencies:
Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:
• Equifax (https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf);
• TransUnion (https://www.transunion.com/fraud-alerts); or
• Experian (https://www.experian.com/fraud/center.html).
A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any
new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but
also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for
272760251v.1
one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers
for all three credit bureaus are at listed above.
Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual
activity.
File Police Report: You have the right to file or obtain a police report if you experience identity fraud.
Please note that in order to file a crime report or incident report with law enforcement for identity theft,
you will likely need to provide proof that you have been a victim. A police report is often required to
dispute fraudulent items. You can generally report suspected incidents of identity theft to local law
enforcement or to the Attorney General.
FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts,
security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting
agencies, the Federal Trade Commission, or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a
complaint with them. You can obtain further information on how to file such a complaint by way of the
contact information listed above. You have the right to file a police report if you ever experience identity
theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will
likely need to provide some proof that you have been a victim. Instances of known or suspected identity
theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.
For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor,
Baltimore, MD 21202, 1-888-743-0023, and www.oag.state.md.us.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to
be told if information in your credit file has been used against you, the right to know what is in your credit
file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information.
Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete
inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report
outdated negative information; access to your file is limited; you must give your consent for credit reports
to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based
on information in your credit report; and you may seek damages from violators. You may have additional
rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty
military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage
you to review your rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh,
NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.
For New York residents, the Attorney General may be contacted at Office of the Attorney General, The
Capitol, Albany, NY 12224-0341, 1-800-771-7755, and https://ag.ny.gov/.
272760251v.1
For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street,
Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have
the right to obtain any police report filed in regard to this incident.
For Vermont Residents, if you do not have internet access but would like to learn more about how to
place a security freeze on your credit report, contact the Vermont Attorney General’s Office at 802-656-
3183 (800-649-2424 toll free in Vermont only).
