May 25, 2022 – Comstar, LLC (“Comstar”) is providing notice of a recent event that may affect the security of certain information.
Notice of Data Event
May 25, 2022 – Comstar, LLC (“Comstar”) is providing notice of a recent event that may affect the security
of certain information.
What Happened. On or about March 26, 2022, Comstar discovered suspicious activity related to certain
servers within its environment. We immediately took steps to secure our network, and launched a thorough
investigation, with the assistance of third-party experts, to determine the nature and scope of the incident.
On April 21, 2022, the investigation determined that certain systems on our network were subject to
unauthorized access. However, the investigation was unable to confirm what specific information on those
systems was accessed. As such, we reviewed the contents of those systems to determine what information
was contained therein and to whom it related.
What Information Was Affected. The review of the systems determined information related to certain
individuals was contained within. The information varied by individual but may have included name, date
of birth, medical assessment and medication administration, health insurance information, driver’s license,
financial account information, and Social Security number.
What We Are Doing. The security of information in Comstar’s care is one of our highest priorities and we
have strict security measures in place to protect information in our care. Upon becoming aware of this incident,
we immediately took steps to confirm the security of our systems. While we had policies and procedures in
place at the time of incident regarding security of information, we are reviewing those policies and procedures
to further protect against similar incidents moving forward. We are notifying potentially impacted individuals,
including you, so that you may take steps to help protect your information, should you feel it is appropriate to
do so. Comstar notified law enforcement and is cooperating with the investigation. We are also reporting to
state and federal regulatory officials, as required.
What Affected Individuals Can Do. Individuals are encouraged to remain vigilant against incidents of
identity theft by reviewing account statements and credit reports for unusual activity and reporting any
suspicious activity immediately to their financial institution. Additional detail can be found below in the
Steps You Can Take to Help Protect Your Information.
For More Information. Individuals who have questions about this incident or believe they may be
impacted by this incident, can contact our dedicated call center 877-587-4280, Monday through Friday,
9:00 a.m. to 9:00 p.m. Eastern Time, except holidays.
Steps You Can Take To Help Protect Your Information
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit
reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three
major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial
fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a
consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending
new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud
alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major
credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report,
which will prohibit a credit bureau from releasing information in the credit report without the consumer’s
express authorization. The credit freeze is designed to prevent credit, loans, and services from being
approved in your name without your consent. However, you should be aware that using a credit freeze to
take control over who gets access to the personal and financial information in your credit report may delay,
interfere with, or prohibit the timely approval of any subsequent request or application you make regarding
a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal
law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze,
you will need to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card,
etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
concerning identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus
listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/creditreport-services/
https://www.experian.com/help/
https://www.transunion.com/credithelp
1-888-298-0045 1-888-397-3742 1-833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box
9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O. Box
9554, Allen, TX 75013
TransUnion Credit Freeze, P.O. Box
160, Woodlyn, PA 19094
Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can
take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade
Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600
Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-
4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that
their information has been misused to file a complaint with them. You can obtain further information on
how to file such a complaint by way of the contact information listed above. You have the right to file a
police report if you ever experience identity theft or fraud. Please note that in order to file a report with law
enforcement for identity theft, you will likely need to provide some proof that you have been a victim.
Instances of known or suspected identity theft should also be reported to law enforcement and your state
Attorney General. This notice has not been delayed by law enforcement.
For California residents: Visit the California Office of Privacy Protection (www.oag.ca.gov/privacy) for
additional information on protection against identity theft.
For Kentucky residents: Office of the Attorney General of Kentucky, 700 Capitol Avenue, Suite 118
Frankfort, Kentucky 40601, www.ag.ky.gov, Telephone: 1-502-696-5300.
For District of Columbia residents: the District of Columbia Attorney General may be contacted at: 400 6th
Street, NW, Washington, D.C. 20001; 202-727-3400; and [email protected].
For Maryland residents: the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us. Comstar is
located at 8 Turcotte Memorial Drive, Rowley, MA 01969.
For New Mexico residents: you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told
if information in your credit file has been used against you, the right to know what is in your credit file, the right
to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to
the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or
unverifiable information; consumer reporting agencies may not report outdated negative information; access to
your file is limited; you must give your consent for credit reports to be provided to employers; you may limit
“prescreened” offers of credit and insurance you get based on information in your credit report; and you may
seek damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized
here. Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair
Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by
visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing
Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W.,
Washington, D.C. 20580.
For New York residents: the New York Attorney General may be contacted at: Office of the Attorney
General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.
For North Carolina residents: the North Carolina Attorney General may be contacted at: 9001 Mail Service
Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Oregon residents: Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096,
www.doj.state.or.us/, Telephone: 877-877-9392.
For Rhode Island residents: the Rhode Island Attorney General may be reached at: 150 South Main Street,
Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right
to obtain any police report filed in regard to this incident. There are [#] Rhode Island residents impacted by
this incident.
For Washington D.C. residents: the Office of Attorney General for the District of Columbia can be reached
at: 441 4thStreet NW, Suite 1100 South, Washington, D.C. 20001; 1-202-442-9828; https://oag.dc.gov.
For All U.S. residents: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania
Avenue, NW Washington, DC 20580, www.consumer.gov/idtheft, 1-877-IDTHEFT (438-4338).
May 25, 2022 – Comstar, LLC (“Comstar”) is providing notice of a recent event that may affect the security
of certain information.
What Happened. On or about March 26, 2022, Comstar discovered suspicious activity related to certain
servers within its environment. We immediately took steps to secure our network, and launched a thorough
investigation, with the assistance of third-party experts, to determine the nature and scope of the incident.
On April 21, 2022, the investigation determined that certain systems on our network were subject to
unauthorized access. However, the investigation was unable to confirm what specific information on those
systems was accessed. As such, we reviewed the contents of those systems to determine what information
was contained therein and to whom it related.
What Information Was Affected. The review of the systems determined information related to certain
individuals was contained within. The information varied by individual but may have included name, date
of birth, medical assessment and medication administration, health insurance information, driver’s license,
financial account information, and Social Security number.
What We Are Doing. The security of information in Comstar’s care is one of our highest priorities and we
have strict security measures in place to protect information in our care. Upon becoming aware of this incident,
we immediately took steps to confirm the security of our systems. While we had policies and procedures in
place at the time of incident regarding security of information, we are reviewing those policies and procedures
to further protect against similar incidents moving forward. We are notifying potentially impacted individuals,
including you, so that you may take steps to help protect your information, should you feel it is appropriate to
do so. Comstar notified law enforcement and is cooperating with the investigation. We are also reporting to
state and federal regulatory officials, as required.
What Affected Individuals Can Do. Individuals are encouraged to remain vigilant against incidents of
identity theft by reviewing account statements and credit reports for unusual activity and reporting any
suspicious activity immediately to their financial institution. Additional detail can be found below in the
Steps You Can Take to Help Protect Your Information.
For More Information. Individuals who have questions about this incident or believe they may be
impacted by this incident, can contact our dedicated call center 877-587-4280, Monday through Friday,
9:00 a.m. to 9:00 p.m. Eastern Time, except holidays.
Steps You Can Take To Help Protect Your Information
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit
reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three
major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial
fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a
consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending
new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud
alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major
credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report,
which will prohibit a credit bureau from releasing information in the credit report without the consumer’s
express authorization. The credit freeze is designed to prevent credit, loans, and services from being
approved in your name without your consent. However, you should be aware that using a credit freeze to
take control over who gets access to the personal and financial information in your credit report may delay,
interfere with, or prohibit the timely approval of any subsequent request or application you make regarding
a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal
law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze,
you will need to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card,
etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
concerning identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus
listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/creditreport-services/
https://www.experian.com/help/
https://www.transunion.com/credithelp
1-888-298-0045 1-888-397-3742 1-833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box
9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O. Box
9554, Allen, TX 75013
TransUnion Credit Freeze, P.O. Box
160, Woodlyn, PA 19094
Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can
take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade
Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600
Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-
4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that
their information has been misused to file a complaint with them. You can obtain further information on
how to file such a complaint by way of the contact information listed above. You have the right to file a
police report if you ever experience identity theft or fraud. Please note that in order to file a report with law
enforcement for identity theft, you will likely need to provide some proof that you have been a victim.
Instances of known or suspected identity theft should also be reported to law enforcement and your state
Attorney General. This notice has not been delayed by law enforcement.
For California residents: Visit the California Office of Privacy Protection (www.oag.ca.gov/privacy) for
additional information on protection against identity theft.
For Kentucky residents: Office of the Attorney General of Kentucky, 700 Capitol Avenue, Suite 118
Frankfort, Kentucky 40601, www.ag.ky.gov, Telephone: 1-502-696-5300.
For District of Columbia residents: the District of Columbia Attorney General may be contacted at: 400 6th
Street, NW, Washington, D.C. 20001; 202-727-3400; and [email protected].
For Maryland residents: the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us. Comstar is
located at 8 Turcotte Memorial Drive, Rowley, MA 01969.
For New Mexico residents: you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told
if information in your credit file has been used against you, the right to know what is in your credit file, the right
to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to
the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or
unverifiable information; consumer reporting agencies may not report outdated negative information; access to
your file is limited; you must give your consent for credit reports to be provided to employers; you may limit
“prescreened” offers of credit and insurance you get based on information in your credit report; and you may
seek damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized
here. Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair
Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by
visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing
Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W.,
Washington, D.C. 20580.
For New York residents: the New York Attorney General may be contacted at: Office of the Attorney
General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.
For North Carolina residents: the North Carolina Attorney General may be contacted at: 9001 Mail Service
Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Oregon residents: Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096,
www.doj.state.or.us/, Telephone: 877-877-9392.
For Rhode Island residents: the Rhode Island Attorney General may be reached at: 150 South Main Street,
Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right
to obtain any police report filed in regard to this incident. There are [#] Rhode Island residents impacted by
this incident.
For Washington D.C. residents: the Office of Attorney General for the District of Columbia can be reached
at: 441 4thStreet NW, Suite 1100 South, Washington, D.C. 20001; 1-202-442-9828; https://oag.dc.gov.
For All U.S. residents: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania
Avenue, NW Washington, DC 20580, www.consumer.gov/idtheft, 1-877-IDTHEFT (438-4338).
