Comprehensive Health Services Provides Notification of Data Security Incident – Comprehensive Health Services
Comprehensive Health Services Provides Notification of Data Security Incident
Cape Canaveral, FL: 02/11/2022 – Comprehensive Health Services (“CHS”) has learned of a data security incident that may have involved personal and / or protected health information belonging to a limited number of individuals. CHS has sent notification letters to potentially involved individuals with identifiable address information to notify them about this incident and provide resources to assist them.
On September 30, 2020, CHS detected unusual activity within its digital environment following discovery of fraudulent wire transfers. In response, CHS took immediate steps to secure its digital environment and promptly launched an investigation. In so doing, CHS engaged independent digital forensics and incident response experts to determine what happened and to identify any information that may have been accessed or acquired without authorization as a result. On November 3, 2021, CHS learned that certain personal information may have been impacted in connection with the incident. CHS then worked diligently to identify address information required to effectuate notification.
There is no evidence of the misuse of any information potentially involved in this incident. However, on January 20, 2022, and 02/11/2022, CHS sent notification letters to the individuals whose personal / protected health information was potentially involved in this incident for whom CHS had identifiable address information providing them information about what happened and steps they can take to protect their personal and / or protected health information.
Based on the investigation of the incident, the following personal and / or protected health information may have been involved in the incident: name, date of birth, and / or Social Security number.
CHS takes the security of all information within its possession very seriously and is taking steps to prevent a similar event from occurring in the future, including investing in enhanced security measures.
CHS has established a toll-free call center to answer questions about the incident and related concerns. The call center is available Monday through Friday from 8:00 A.M. to 8:00 P.M. Central Time, Monday through Friday (excluding holidays) and can be reached at 1-800-741-0381.
The privacy and protection of personal and protected health information is a top priority for CHS, which deeply regrets any inconvenience or concern this incident may cause.
While CHS has no evidence of the misuse of any potentially affected individuals’ information, CHS is providing the following information to help those wanting to know more about steps they can take to protect themselves and their information:
What steps can I take to protect my information?
Please notify your financial institution immediately if you detect any suspicious activity on any of your accounts, including unauthorized transactions or new accounts opened in our name that you do not recognize. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
You can request a copy of your credit report, free of charge once every 12 months, directly from each of the three nationwide credit reporting agencies. To do so, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of this page.
You can also take the steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
Additional information on what you can do to better protect yourself is included in your notification letter.
How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge once every 12 months, directly from each of the three nationwide credit reporting agencies. To order your credit report, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Use the following contact information for the three nationwide credit reporting agencies:
TransUnion
P.O. Box 1000
Chester, PA 19016
833-395-6938
www.transunion.com
Experian
P.O. Box 9532
Allen, TX 75013
1-888-397-3742
www.experian.com
Equifax
P.O. Box 105851
Atlanta, GA 30348
1-800-685-1111
www.equifax.com
How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. Contact information for the three nationwide credit reporting agencies is copied above. To place a fraud alert on your credit accounts, contact your financial institution or credit provider.
How do I put a security freeze on my credit reports?
You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; and (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze. You may obtain a security freeze by contacting any one or more of the following national consumer reporting agencies:
Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
1-800-685-1111
www.equifax.com
Experian Security Freeze
PO Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com
TransUnion (FVAD)
PO Box 2000
Chester, PA 19022
833-395-6938
www.transunion.com
What should I do if my family member was involved in the incident and is deceased?
You may choose to notify the three major credit bureaus, Equifax, Experian and Trans Union, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.
Equifax
Equifax Information Services
P.O. Box 105169,
Atlanta, GA 30348
Experian
Experian Information Services
P.O. Box 9701
Allen, TX 75013
TransUnion
Trans Union Information Services
P.O. Box 2000
Chester, PA 19022
Cape Canaveral, FL: 02/11/2022 – Comprehensive Health Services (“CHS”) has learned of a data security incident that may have involved personal and / or protected health information belonging to a limited number of individuals. CHS has sent notification letters to potentially involved individuals with identifiable address information to notify them about this incident and provide resources to assist them.
On September 30, 2020, CHS detected unusual activity within its digital environment following discovery of fraudulent wire transfers. In response, CHS took immediate steps to secure its digital environment and promptly launched an investigation. In so doing, CHS engaged independent digital forensics and incident response experts to determine what happened and to identify any information that may have been accessed or acquired without authorization as a result. On November 3, 2021, CHS learned that certain personal information may have been impacted in connection with the incident. CHS then worked diligently to identify address information required to effectuate notification.
There is no evidence of the misuse of any information potentially involved in this incident. However, on January 20, 2022, and 02/11/2022, CHS sent notification letters to the individuals whose personal / protected health information was potentially involved in this incident for whom CHS had identifiable address information providing them information about what happened and steps they can take to protect their personal and / or protected health information.
Based on the investigation of the incident, the following personal and / or protected health information may have been involved in the incident: name, date of birth, and / or Social Security number.
CHS takes the security of all information within its possession very seriously and is taking steps to prevent a similar event from occurring in the future, including investing in enhanced security measures.
CHS has established a toll-free call center to answer questions about the incident and related concerns. The call center is available Monday through Friday from 8:00 A.M. to 8:00 P.M. Central Time, Monday through Friday (excluding holidays) and can be reached at 1-800-741-0381.
The privacy and protection of personal and protected health information is a top priority for CHS, which deeply regrets any inconvenience or concern this incident may cause.
While CHS has no evidence of the misuse of any potentially affected individuals’ information, CHS is providing the following information to help those wanting to know more about steps they can take to protect themselves and their information:
What steps can I take to protect my information?
Please notify your financial institution immediately if you detect any suspicious activity on any of your accounts, including unauthorized transactions or new accounts opened in our name that you do not recognize. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
You can request a copy of your credit report, free of charge once every 12 months, directly from each of the three nationwide credit reporting agencies. To do so, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of this page.
You can also take the steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
Additional information on what you can do to better protect yourself is included in your notification letter.
How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge once every 12 months, directly from each of the three nationwide credit reporting agencies. To order your credit report, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Use the following contact information for the three nationwide credit reporting agencies:
TransUnion
P.O. Box 1000
Chester, PA 19016
833-395-6938
www.transunion.com
Experian
P.O. Box 9532
Allen, TX 75013
1-888-397-3742
www.experian.com
Equifax
P.O. Box 105851
Atlanta, GA 30348
1-800-685-1111
www.equifax.com
How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. Contact information for the three nationwide credit reporting agencies is copied above. To place a fraud alert on your credit accounts, contact your financial institution or credit provider.
How do I put a security freeze on my credit reports?
You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; and (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze. You may obtain a security freeze by contacting any one or more of the following national consumer reporting agencies:
Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
1-800-685-1111
www.equifax.com
Experian Security Freeze
PO Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com
TransUnion (FVAD)
PO Box 2000
Chester, PA 19022
833-395-6938
www.transunion.com
What should I do if my family member was involved in the incident and is deceased?
You may choose to notify the three major credit bureaus, Equifax, Experian and Trans Union, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.
Equifax
Equifax Information Services
P.O. Box 105169,
Atlanta, GA 30348
Experian
Experian Information Services
P.O. Box 9701
Allen, TX 75013
TransUnion
Trans Union Information Services
P.O. Box 2000
Chester, PA 19022
