Caring Communities Shared Services, Ltd. (Caring Communities) - notification letter
1850 W. Winchester Road, Suite 109, Libertyville, IL 60048
T: (847) 549-8225 E: [email protected]
Return to IDX
10300 SW Greenburg Rd. Suite 570
Portland, OR 97223
Via First-Class Mail
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January 14, 2022
Notice of Data Incident
Dear <> <>:
We are contacting you to inform you of a data incident experienced by a third-party vendor for Caring Communities Shared
Services, Ltd. (Caring Communities). As this relates to you, Caring Communities is a member-owned liability insurance
company that exclusively serves not-for-profit senior housing and care organizations. The third-party vendor is Netgain
Technology, Inc. (Netgain), which offers hosting and cloud IT solutions to various industries. This letter contains additional
information about the incident, our response to the incident, and steps you can take to protect yourself. Please be assured
that Caring Communities takes the protection and proper use of personal information very seriously, and we sincerely
apologize for any inconvenience this may cause.
What Happened
Netgain was recently the target of a cybersecurity incident. Upon discovery, we worked with our information technology
(IT) support team and engaged a law firm specializing in cybersecurity and data privacy to investigate further. We have also
stayed in close communication with Netgain and its breach counsel regarding Netgain’s incident response and forensic
investigation.
Based on the results of this investigation, we have determined that information, including your name, address, social security
number and limited medical history, were potentially accessed by an unknown party that is not authorized to handle or view
such information. At this time, Caring Communities does not have any evidence to indicate that any of your personal
information has been or will be misused as a result of this incident. Nevertheless, Caring Communities decided to
notify you of this incident out of an abundance of caution.
What We Are Doing
In light of this incident, Caring Communities replaced Netgain as its hosting vendor and migrated our environment and data
to another service provider that has assured us the data will be hosted in such a way that it cannot be exposed in a similar
attack. Additionally, we are working to improve security and mitigate risk by reviewing and altering our policies and
procedures relating to the security of our systems and servers, as well as our information life cycle management.
As a safeguard, we have arranged for you to enroll in a complementary, online credit monitoring service for <<12/24>>
months provided by ID Experts Corp. (“IDX”). IDX offers the “most comprehensive identify theft protection services in
the industry” that helps proactively and reactively protect you from identity fraud. The package, called IDX IdentityTM,
includes:
To Enroll, Please Call:
1-833-365-2602
Or Visit:
https://response.idx.us/entira
Enrollment Code: [XXXXXXXX]
• Continuous Credit Monitoring;
• CyberScan Identity Monitoring;
• $1,000,000 of reimbursement insurance; and
• Unlimited access to the IDX Member Services’ team.
Perhaps most importantly, IDX provides restoration services to all affected individuals, ensuring that if you were to fall
victim to identity theft or have any irregularities on you accounts, IDX’s ICFE-Certified Recovery Advocates will work on
your behalf to remove all fraud from your records.
What You Can Do:
We encourage you to contact IDX with any questions and to enroll in free IDX services by calling 1-833-365-2602 or by
going to https://response.idx.us/entira and using the Enrollment Code provided above. IDX is available Monday through
Friday 8 am - 8 pm Central Time. Please note the deadline to enroll is April 14, 2022.
Again, at this time, there is no evidence that your information has been misused. However, we encourage you to take full
advantage of this service offering.
For More Information
We are enclosing additional information regarding the resources available to you, and the steps that you can take to further
protect your personal information.
Additionally, IDX representatives have been fully informed on the incident and can answer questions or concerns you may
have regarding protection of your personal information.
Caring Communities values the security of your personal data, and we apologize for any inconvenience that this incident
has caused.
Sincerely,
Randy Renn
President and CEO
Additional Information
Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized
activity on your account. You may obtain a free copy of your credit report from each of the three nationwide credit
reporting agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at 1-877-
322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form
(available at https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request Service,
P.O. Box 105281, Atlanta, GA, 30348-5281.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to
prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on
your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified
mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The
following information must be included when requesting a security freeze (note that if you are requesting a credit report for
your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with
middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses
for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry
of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent
utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing
address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also
place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or
more of the following national consumer reporting agencies:
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348
1-800-349-9960
https://www.equifax.com/person
al/credit-report-services/creditfreeze/
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com/freeze/cente
r.html
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
1-800-909-8872
www.transunion.com/creditfreeze
Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:
● Equifax (https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf);
● TransUnion (https://www.transunion.com/fraud-alerts); or
● Experian (https://www.experian.com/fraud/center.html).
A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or
change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you seek
to obtain credit. As of September 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an
extended fraud alert for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.
Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual activity.
File Police Report: You have the right to file or obtain a police report if you experience identity fraud. Please note that in
order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide proof
that you have been a victim. A police report is often required to dispute fraudulent items. You can generally report suspected
incidents of identity theft to local law enforcement or to the Attorney General.
FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security freezes, and
the steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission,
or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade Commission also
encourages those who discover that their information has been misused to file a complaint with them. You can obtain further
information on how to file such a complaint by way of the contact information listed above. You have the right to file a
police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement
for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected
identity theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.
For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202,
1-888-743-0023, and www.oag.state.md.us.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if
information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for
your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit
Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information;
consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give
your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you
get based on information in your credit report; and you may seek damages from violators. You may have additional rights
under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty military personnel have
specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the
Fair Credit Reporting Act at www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing
Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-
9001, 1-877-566-7226 or 1-919-716-6400, and www.ncdoj.gov.
For New York residents, the Attorney General may be contacted at Office of the Attorney General, The Capitol, Albany,
NY 12224-0341, 1-800-771-7755, and https://ag.ny.gov/.
For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street, Providence,
Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any
police report filed in regard to this incident.
