Medsurant Holdings - HIPAA Website Notice
Medsurant Holdings - HIPAA Website Notice
November 29, 2021 – Medsurant Holdings, LLC (“Medsurant”)1
is issuing notice of a recent data security
event that may impact the confidentiality and security of information related to certain patients. Although
Medsurant is unaware of any actual misuse of this information, we are providing information about the event,
our response, and steps affected individuals may take to better protect against the possibility of identity theft
and fraud, should they feel it is necessary to do so.
What Happened? On September 30, 2021, Medsurant received a suspicious email from an unknown actor
who alleged that they removed data from the Medsurant environment. Because the unknown actor alleged data
removal from systems containing patient information, Medsurant worked quickly to investigate what happened
and whether this incident resulted in any unauthorized access to, or theft of, patient information by the unknown
actor.
Medsurant cconducted an extensive investigation to determine the nature and scope of the incident. The
investigation confirmed Medsurant’s systems were accessible by an unknown actor between September 23,
2021 and November 12, 2021, and some data was exfiltrated from our systems. Some limited data was also
encrypted during this period, but later restored. Medsurant is in the process of performing a review of the
information impacted to identify the individuals whose information may have been compromised by the
unknown actor. Once this review is complete, Medsurant will then work to determine the identities and contact
information for potentially impacted individuals and provide notice via written letter.
What Information was Affected. Although our review is ongoing, the following types of patient information
may have been accessed and acquired by the unknown actor during this incident: full name, address, name,
address, diagnosis/conditions, date of birth, claims information, and Social Security number. We have no evidence of
any fraudulent misuse of the information and Medsurant is providing this notice in an abundance of caution.
What We are Doing. Medsurant takes this incident and the security of your information seriously. Upon
learning of this incident, we immediately took steps to restore our operations and further secure our systems
by implementing additional network monitoring and beginning a forensic review. As part of our ongoing
commitment to the privacy of personal information in our care, we are working to review our existing policies
and procedures and to implement additional administrative and technical safeguards to further secure the
information in our systems. Medsurant also notified federal law enforcement, and the U.S. Department of
Health and Human Services.
What Affected Individuals Can Do. As a precautionary measure, individuals are encouraged to remain
vigilant against incidents of identity theft by reviewing account statements and explanations of benefits for
unusual activity and report any suspicious activity promptly to your insurance company, health care provider,
or financial institution. Additional detail can be found below in the Steps You Can Take to Help Protect Your
Information.
For More Information. If you have additional questions, please call our dedicated assistance line at 844-
706-4398, 24 hours, 7 days a week. You may also write to Medsurant at 100 Front Street, Suite 280, West
Conshohocken, PA 19428.
Steps You Can Take To Help Protect Your Information
1 Medsurant includes Advanced Medical Resources, LLC, American Intraoperative Monitoring, LLC, Bromedicon, LLC, Evokes,
LLC, Medsurant, LLC, Physiologic Assessment Services, LLC, Sensory Testing Systems, LLC, and Head & Spine Institute of Texas,
LLC.
Medsurant Holdings - HIPAA Website Notice
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit
reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major
credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud
alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s
credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If
you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven
years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus
listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will
prohibit a credit bureau from releasing information in the credit report without the consumer’s express
authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your
name without your consent. However, you should be aware that using a credit freeze to take control over who
gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit
the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or
any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or
lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following
information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military
identification, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
concerning identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus
listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/cred
it-report-services/
https://www.experian.com/hel
p/
https://www.transunion.com/credi
t-help
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O.
Box 9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
Additional Information
Medsurant Holdings - HIPAA Website Notice
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take
to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade
Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600
Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-
4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their
information has been misused to file a complaint with them. You can obtain further information on how to file
such a complaint by way of the contact information listed above. You have the right to file a police report if you
ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity
theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected
identity theft should also be reported to law enforcement and your state Attorney General. This notice has not
been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th St.
NW Washington, D.C. 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor,
Baltimore, MD 21202;1-888-743-0023; and www.oag.state.md.us.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service
Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street,
Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to
obtain any police report filed in regard to this incident. It is currently unknown whether any Rhode Island residents
are affected.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told
if information in your credit file has been used against you, the right to know what is in your credit file, the right
to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the
Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or
unverifiable information; consumer reporting agencies may not report outdated negative information; access to
your file is limited; you must give your consent for credit reports to be provided to employers; you may limit
“prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek
damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized here.
Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit
Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General,
The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.
November 29, 2021 – Medsurant Holdings, LLC (“Medsurant”)1
is issuing notice of a recent data security
event that may impact the confidentiality and security of information related to certain patients. Although
Medsurant is unaware of any actual misuse of this information, we are providing information about the event,
our response, and steps affected individuals may take to better protect against the possibility of identity theft
and fraud, should they feel it is necessary to do so.
What Happened? On September 30, 2021, Medsurant received a suspicious email from an unknown actor
who alleged that they removed data from the Medsurant environment. Because the unknown actor alleged data
removal from systems containing patient information, Medsurant worked quickly to investigate what happened
and whether this incident resulted in any unauthorized access to, or theft of, patient information by the unknown
actor.
Medsurant cconducted an extensive investigation to determine the nature and scope of the incident. The
investigation confirmed Medsurant’s systems were accessible by an unknown actor between September 23,
2021 and November 12, 2021, and some data was exfiltrated from our systems. Some limited data was also
encrypted during this period, but later restored. Medsurant is in the process of performing a review of the
information impacted to identify the individuals whose information may have been compromised by the
unknown actor. Once this review is complete, Medsurant will then work to determine the identities and contact
information for potentially impacted individuals and provide notice via written letter.
What Information was Affected. Although our review is ongoing, the following types of patient information
may have been accessed and acquired by the unknown actor during this incident: full name, address, name,
address, diagnosis/conditions, date of birth, claims information, and Social Security number. We have no evidence of
any fraudulent misuse of the information and Medsurant is providing this notice in an abundance of caution.
What We are Doing. Medsurant takes this incident and the security of your information seriously. Upon
learning of this incident, we immediately took steps to restore our operations and further secure our systems
by implementing additional network monitoring and beginning a forensic review. As part of our ongoing
commitment to the privacy of personal information in our care, we are working to review our existing policies
and procedures and to implement additional administrative and technical safeguards to further secure the
information in our systems. Medsurant also notified federal law enforcement, and the U.S. Department of
Health and Human Services.
What Affected Individuals Can Do. As a precautionary measure, individuals are encouraged to remain
vigilant against incidents of identity theft by reviewing account statements and explanations of benefits for
unusual activity and report any suspicious activity promptly to your insurance company, health care provider,
or financial institution. Additional detail can be found below in the Steps You Can Take to Help Protect Your
Information.
For More Information. If you have additional questions, please call our dedicated assistance line at 844-
706-4398, 24 hours, 7 days a week. You may also write to Medsurant at 100 Front Street, Suite 280, West
Conshohocken, PA 19428.
Steps You Can Take To Help Protect Your Information
1 Medsurant includes Advanced Medical Resources, LLC, American Intraoperative Monitoring, LLC, Bromedicon, LLC, Evokes,
LLC, Medsurant, LLC, Physiologic Assessment Services, LLC, Sensory Testing Systems, LLC, and Head & Spine Institute of Texas,
LLC.
Medsurant Holdings - HIPAA Website Notice
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit
reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major
credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud
alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s
credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If
you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven
years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus
listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will
prohibit a credit bureau from releasing information in the credit report without the consumer’s express
authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your
name without your consent. However, you should be aware that using a credit freeze to take control over who
gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit
the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or
any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or
lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following
information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military
identification, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
concerning identity theft if you are a victim of identity theft.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus
listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/cred
it-report-services/
https://www.experian.com/hel
p/
https://www.transunion.com/credi
t-help
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O.
Box 9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
Additional Information
Medsurant Holdings - HIPAA Website Notice
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take
to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade
Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600
Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-
4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their
information has been misused to file a complaint with them. You can obtain further information on how to file
such a complaint by way of the contact information listed above. You have the right to file a police report if you
ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity
theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected
identity theft should also be reported to law enforcement and your state Attorney General. This notice has not
been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th St.
NW Washington, D.C. 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor,
Baltimore, MD 21202;1-888-743-0023; and www.oag.state.md.us.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service
Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street,
Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to
obtain any police report filed in regard to this incident. It is currently unknown whether any Rhode Island residents
are affected.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told
if information in your credit file has been used against you, the right to know what is in your credit file, the right
to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the
Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or
unverifiable information; consumer reporting agencies may not report outdated negative information; access to
your file is limited; you must give your consent for credit reports to be provided to employers; you may limit
“prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek
damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized here.
Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit
Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General,
The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.
