Strategic Benefits Advisors, Inc. (“SBA”) - NOTICE OF DATA PRIVACY INCIDENT
NOTICE OF DATA PRIVACY INCIDENT
UPDATED: 10/29/2021
Strategic Benefits Advisors, Inc. (“SBA”) is making individuals aware of an incident that may affect the privacy
of certain information. Although SBA is unaware of any actual or attempted misuse of such information, we are
providing notice of the event so potentially affected individuals may take steps to better protect their information
from misuse, should they feel it appropriate to do so.
FREQUENTLY ASKED QUESTIONS
What Happened? On September 19, 2021, SBA learned that it was the victim of a criminal cyberattack. We
promptly took steps to secure our systems and commenced an investigation into the nature and scope of the
incident. We have been working diligently to determine what may have happened and what information may
have been affected. While our investigation is ongoing, on October 7, 2021, we determined that a limited number
of files stored within SBA’s environment were accessed and/or acquired by the criminal actor. Based on the
investigation, SBA is currently conducting a detailed review of the impacted data to determine the type of
information and to whom it relates. This effort is currently ongoing.
What Information Was Involved? While the investigation to determine the full scope of information affected is
ongoing and may vary by individual, the involved SBA systems may have contained the following types of
information at the time of the incident: names, addresses, and Social Security numbers. While we are unaware of
any actual or attempted misuse of any personal information, in an abundance of caution, SBA is sending written
notification to all potentially impacted individuals for whom we could obtain address information.
What is SBA Doing. The confidentiality, privacy, and security of information within SBA’s care are among our
highest priorities. Upon learning of the event, SBA immediately took steps to secure the systems and investigate
the full scope of the incident, and is taking additional steps to further enhance the security of our systems. In an
abundance of caution, SBA will also be notifying affected individuals and providing information on steps that
may be taken to best protect personal information.
What You Can Do. SBA encourages individuals to remain vigilant against incidents of identity theft and fraud
by reviewing their account statements and explanation of benefits and monitoring their free credit reports for
suspicious activity and to detect errors. Individuals may also review and consider the information and resources
outlined in the below “Steps Individuals Can Take to Protect Their Personal Information.”
For More Information? If individuals have additional questions, please call the dedicated assistance line at (877)
534-7033 (toll free), 9:00 AM to 11:00 PM Eastern Time, Monday through Friday and 11:00 AM to 8:00 PM
Eastern Time, Saturday and Sunday, excluding major U.S. holidays. Individuals may also write to SBA at 2392
Mt Vernon Rd #200, Atlanta, GA 30338.
STEPS INDIVIDUALS CAN TAKE TO PROTECT THEIR PERSONAL INFORMATION
Monitor Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting
bureaus, Equifax, Experian, and TransUnion. To order a free credit report, individuals may visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also directly contact the three major credit
reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on their credit file at no cost. An initial fraud alert is
a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a
business is required to take steps to verify the consumer’s identity before extending new credit. If an individual is a victim
of identity theft, the individual is entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should an
individual wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit
a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit
freeze is designed to prevent credit, loans, and services from being approved in individuals’ names without their consent.
However, individuals should be aware that using a credit freeze to take control over who gets access to the personal and
financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent
request or application individuals make regarding a new loan, credit, mortgage, or any other account involving the extension
of credit. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on their credit report. To
request a security freeze, individuals will need to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning
identity theft if an individual is a victim of identity theft.
Should an individual wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed
below:
Equifax Experian TransUnion
https://www.equifax.com/personal/creditreport-services/ https://www.experian.com/help/
https://www.transunion.com/credithelp
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box
9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
Additional Information
If any individuals had a username and password involved in this incident, we recommend those individuals change the
password and any security question or answer for those account(s) immediately. If individuals reuse usernames and
passwords for other online accounts, it is recommended those individuals change the password and any security question or
answer for those online accounts, as well. Further, as a general precaution, individuals should never use the same password
for more than one online account. When creating passwords, they should be complex and not contain personal information.
Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take
to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their
state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington,
DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a complaint with them.
Individuals can obtain further information on how to file such a complaint by way of the contact information listed above.
Individuals have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to
file a report with law enforcement for identity theft, individuals will likely need to provide some proof that they have been
a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the state Attorney
General. This notice has not been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 441 4th St. NW #1100
Washington, D.C. 20001; 202-727-3400; and [email protected].
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore,
MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us. SBA is located at 2392 Mt Vernon Rd #200,
Atlanta, GA 30338.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh,
NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI
02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed
in regard to this incident. There are 54 Rhode Island residents impacted by this incident.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information
in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score,
and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the
consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting
agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit
reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information
in your credit report; and you may seek damages from violator. You may have additional rights under the Fair Credit
Reporting Act not summarized here. Identity theft victims and active duty military personnel have specific additional rights
pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act
by visiting http://www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The
Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/
UPDATED: 10/29/2021
Strategic Benefits Advisors, Inc. (“SBA”) is making individuals aware of an incident that may affect the privacy
of certain information. Although SBA is unaware of any actual or attempted misuse of such information, we are
providing notice of the event so potentially affected individuals may take steps to better protect their information
from misuse, should they feel it appropriate to do so.
FREQUENTLY ASKED QUESTIONS
What Happened? On September 19, 2021, SBA learned that it was the victim of a criminal cyberattack. We
promptly took steps to secure our systems and commenced an investigation into the nature and scope of the
incident. We have been working diligently to determine what may have happened and what information may
have been affected. While our investigation is ongoing, on October 7, 2021, we determined that a limited number
of files stored within SBA’s environment were accessed and/or acquired by the criminal actor. Based on the
investigation, SBA is currently conducting a detailed review of the impacted data to determine the type of
information and to whom it relates. This effort is currently ongoing.
What Information Was Involved? While the investigation to determine the full scope of information affected is
ongoing and may vary by individual, the involved SBA systems may have contained the following types of
information at the time of the incident: names, addresses, and Social Security numbers. While we are unaware of
any actual or attempted misuse of any personal information, in an abundance of caution, SBA is sending written
notification to all potentially impacted individuals for whom we could obtain address information.
What is SBA Doing. The confidentiality, privacy, and security of information within SBA’s care are among our
highest priorities. Upon learning of the event, SBA immediately took steps to secure the systems and investigate
the full scope of the incident, and is taking additional steps to further enhance the security of our systems. In an
abundance of caution, SBA will also be notifying affected individuals and providing information on steps that
may be taken to best protect personal information.
What You Can Do. SBA encourages individuals to remain vigilant against incidents of identity theft and fraud
by reviewing their account statements and explanation of benefits and monitoring their free credit reports for
suspicious activity and to detect errors. Individuals may also review and consider the information and resources
outlined in the below “Steps Individuals Can Take to Protect Their Personal Information.”
For More Information? If individuals have additional questions, please call the dedicated assistance line at (877)
534-7033 (toll free), 9:00 AM to 11:00 PM Eastern Time, Monday through Friday and 11:00 AM to 8:00 PM
Eastern Time, Saturday and Sunday, excluding major U.S. holidays. Individuals may also write to SBA at 2392
Mt Vernon Rd #200, Atlanta, GA 30338.
STEPS INDIVIDUALS CAN TAKE TO PROTECT THEIR PERSONAL INFORMATION
Monitor Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting
bureaus, Equifax, Experian, and TransUnion. To order a free credit report, individuals may visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also directly contact the three major credit
reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on their credit file at no cost. An initial fraud alert is
a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a
business is required to take steps to verify the consumer’s identity before extending new credit. If an individual is a victim
of identity theft, the individual is entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should an
individual wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit
a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit
freeze is designed to prevent credit, loans, and services from being approved in individuals’ names without their consent.
However, individuals should be aware that using a credit freeze to take control over who gets access to the personal and
financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent
request or application individuals make regarding a new loan, credit, mortgage, or any other account involving the extension
of credit. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on their credit report. To
request a security freeze, individuals will need to provide the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning
identity theft if an individual is a victim of identity theft.
Should an individual wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed
below:
Equifax Experian TransUnion
https://www.equifax.com/personal/creditreport-services/ https://www.experian.com/help/
https://www.transunion.com/credithelp
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box
9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box
2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788
Atlanta, GA 30348-5788
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
Additional Information
If any individuals had a username and password involved in this incident, we recommend those individuals change the
password and any security question or answer for those account(s) immediately. If individuals reuse usernames and
passwords for other online accounts, it is recommended those individuals change the password and any security question or
answer for those online accounts, as well. Further, as a general precaution, individuals should never use the same password
for more than one online account. When creating passwords, they should be complex and not contain personal information.
Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take
to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their
state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington,
DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade
Commission also encourages those who discover that their information has been misused to file a complaint with them.
Individuals can obtain further information on how to file such a complaint by way of the contact information listed above.
Individuals have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to
file a report with law enforcement for identity theft, individuals will likely need to provide some proof that they have been
a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the state Attorney
General. This notice has not been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 441 4th St. NW #1100
Washington, D.C. 20001; 202-727-3400; and [email protected].
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore,
MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us. SBA is located at 2392 Mt Vernon Rd #200,
Atlanta, GA 30338.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh,
NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI
02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed
in regard to this incident. There are 54 Rhode Island residents impacted by this incident.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information
in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score,
and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the
consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting
agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit
reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information
in your credit report; and you may seek damages from violator. You may have additional rights under the Fair Credit
Reporting Act not summarized here. Identity theft victims and active duty military personnel have specific additional rights
pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act
by visiting http://www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The
Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/
