The City of Liège is currently the victim of a large-scale targeted computer attack, obviously of a criminal nature.
Services and programs inaccessible following a computer attack
The City of Liège is currently the victim of a large-scale targeted computer attack, obviously of a criminal nature.
The City of Liège, surrounded by experts of international competence, analyzes the scale of this attack and its consequences, in particular in terms of duration on the partial unavailability of its IT system. It is doing everything to restore the situation as soon as possible.
Services to the public are currently heavily impacted.
PLEASE NOTE: Thank you for not going spontaneously or calling the commune of Beyne Heusay. Only those for whom an appointment has been set by the City of Liège are invited to attend.
Discover the non-exhaustive list of impacted services:
Archives
The Archives service is able to process citizen requests (historical, scientific and genealogical) submitted by email and paper mail only (rue de la Tonne - building BM67 - 4000 Liège - [email protected] ). However, the service cannot be contacted by phone.
Citizens can come to consult in the reading room only by appointment (to be taken by email). Unfortunately, requests relating to town planning files cannot be processed for the moment due to lack of access to the ad hoc software. Requests via e-window will remain pending as long as IT access is not possible.
Libraries
A service solution was offered via an Internet external to the city present in our libraries. It will be offered to carry out the operations related to the loan. Our services therefore remain open according to the usual hours.
Administrative Police Office
The Administrative Police Office remains available only by telephone (see list below) and by mail: [email protected] .
The following application forms are not accessible on the E-guichet platform at the moment:
event organization request form
paid parking subscription request form
parking authorization request form on a waterfront site.
List of telephone numbers of the service according to the subject:
organization of events, license applications: 04/221 81 88 or 04/221 85 47
gaming licenses, street performers, occupations of public roads, operation of taxi services: 04/221 83 91
signaling measures: 04/221 85 44
parking permits reserved for residents and paid parking subscriptions: 04/221 81 96
requests for the placement of terraces in the public domain: 04/221 85 43
all other questions concerning matters managed by the Administrative Police Office: 04/221 85 43 or 04/221 83 62
Commerce
Commerce office
Accessible only via 042219170 or [email protected] .
Fairs and Markets Department
Fairs: accessible only via 042219166 or [email protected]
Markets and flea markets: accessible only via 042219229 or [email protected]
Civil status and population
Neighborhood town halls
The following town halls are open and accessible from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 4:00 p.m.
Angleur
Bressoux (Monday and Friday)
Wood of Breux
Glain (Tuesday to Thursday)
Grivegnée
Guillemins
Jupille
Sainte-Marguerite
Thier-à-Liège
Sclessin
The following town halls are also open and accessible on Saturdays from 9:00 a.m. to 12:30 p.m.:
Angleur
Jupille
Thier-à-Liège
The agents are present in these town halls in order to inform the citizens, to guide them as well as possible, to take their coordinates for the situations of extreme urgency.
The extracts from the criminal record can be ordered at the local town hall and can be collected there 4 working days after the order;
The passports ordered town district before 06.22.2021 can be removed in the same town, in the announced times, or 8 working days after the order, and without an appointment.
The driving license ordered in town district before 06.17.2021 can be removed in the same town, in the announced times, or 8 working days after ordering, without appointment.
The identity cards ordered in town district before 06/22/2021 may be withdrawn in a nearby town. To do this, first go to the district town hall where the identity card was ordered in order to organize the withdrawal in the neighboring town. Be careful, however, that citizens of Liège should not spontaneously visit or telephone in neighboring municipalities: nothing can be done without first going to the district town hall.
If the district town hall has already contacted you to inform you of the availability of a document ordered (extract from the criminal record, civil status documents, etc.), you can go to this same town hall to collect your document. . If, on the other hand, you have not been contacted by the town hall, the document is not yet available.
Signature legalizations, certified copies and the distribution of garbage bags can be carried out in neighborhood town halls. Euthanasia declarations can also be submitted to town halls.
NO NEW DOCUMENT CAN CURRENTLY BE ORDERED FROM THE NEIGHBORHOOD TOWN HALL.
Call Center
A call center is at your disposal at 04 / 221.82.29 for any questions about the district town halls.
We draw your attention to the possible waiting time, given the many calls received in the current context.
E-Guest
You can always connect to the City's e-counter in order to make an appointment directly at the district town hall (without going through the call center).
The order of certain documents can also be carried out via the e-counter but cannot be satisfied immediately.
Civil status certificates available in the Civil Status Data Bank (BAEC) can be ordered in all municipalities in Belgium, regardless of your place of residence, marriage, birth, etc.
Finally, certain documents can also be downloaded directly by citizens via the "My file" application at the address https://www.ibz.rrn.fgov.be/fr/registre-national/mon-dossier/ :
Various population certificates
Civil status certificates drawn up from April 1, 2019.
Foreigners Service
Citizens who already have an appointment are invited not to attend and to contact the service via the following email address: [email protected] .
Citizens who have not yet made an appointment are invited to contact the service via the following email address: [email protected]
As soon as the service is operational again, direct communication with citizens will be organized, by email or telephone, in order to set an appointment.
All requests concerning the withdrawal of an emergency residence permit must be reported, along with proof relating to the emergency, to the following email address: [email protected] .
The passports ordered the foreign service before 06/21/2021 can be removed at the same service in the deadline, or 8 to 10 working days after the order, and without an appointment.
Births Service
Citizens who already have an appointment are invited to come and submit the documents in their possession, received at the maternity ward. The services will thus be able to carry out a pre-analysis of the files.
Citizens who have not yet made an appointment are invited to send an email to [email protected] , specifying the subject of their request, their national register number, surname, first name as well as their contact details. by telephone and accompanying it with the documents the list of which is given to the maternity ward.
Any request related to an urgent situation must be reported to the same address [email protected] .
As soon as the services are operational, the Births service will communicate directly to citizens, by telephone or by email, in order to inform them of the methods of processing their file and obtaining their documents (birth certificate as well as documents to be sent to them). remit to the mutual, to the employer, to the family allowance fund, etc.).
For all practical purposes, it is useful to remember that the recognition of a child can be recorded by different civil status officers, namely:
Postnatal recognition
Territorial jurisdiction of the registrar of the municipality of the place of birth or domicile of the child, mother or candidate for recognition.
Prenatal recognition
Territorial jurisdiction of the registrar of the mother's domicile or of the candidate for recognition.
Weddings Service
Citizens who already have an appointment are invited to come and submit the documents in their possession. The services will thus be able to carry out a pre-analysis of the files.
Citizens who have not yet made an appointment are invited to send an email specifying the subject of their request, their national register number, last name, first name and their telephone number to the address [email protected] .
As soon as the services are operational, the Marriage Service will communicate directly to citizens, by phone or email, in order to inform them of the follow-up of their file.
Regarding wedding celebrations, the Marriage Service will contact the future spouses by telephone to confirm the ceremony as soon as possible for the dates of June 25 and 26 and July 2 and 3, 2021.
The arrangements for weddings scheduled for later dates are being studied depending on the evolution of the situation and will be the subject of a later communication.
Nationalities Department
Citizens who already have an appointment are invited to come and submit the documents in their possession.
Citizens who have not yet made an appointment are invited to send an email specifying the subject of their request, their national register number, last name, first name as well as their telephone number to the nationality address [email protected] .
As soon as the services are operational, the Nationalities service will communicate directly to citizens, by telephone or by email, in order to inform them of the follow-up of their file.
Cemeteries
Cemeteries are accessible to citizens. Funerals can take place.
It is not currently possible to consult the burial register.
Housing
Land administration
The Land Administration service is unable to:
Consult the administrative files of tenants (current and future) and make changes;
Encode applications for accommodation (paper applications and electronic applications via E-guichet) or consult the applicants' files.
The technical and accounting services of the Land Registry are operating slowly.
The Land Administration can be contacted by phone: Technical Service 04 221 91 29 and Administrative Service 04 221 91 76
And by email: [email protected]
Service social communal
The Communal Social Service is accessible via the telephone number 04 221 84 20 . However, we advise citizens, given the disruptions on the telephone network, to reach us by email: [email protected] .
Applications for disability allowances and pensions are temporarily suspended.
The management of requests for free parking meters for people with a disabled parking card is temporarily suspended.
Face-to-face meetings are also temporarily suspended due to the inaccessibility of IT tools.
Town planning
Reception and information
The public reception is only open by appointment for consultation of files during a public inquiry or project announcement, Monday and Friday from 9 a.m. to 12 p.m. and Wednesday from 2 p.m. to 5 p.m. 04/221 90 46 .
Intelligence and advice are severely disrupted. Requests can be sent by email to the address [email protected] , and a hotline is available on 04/221 90 57, every day from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.
Filing of permit and notice applications
Applications must be submitted only by registered mail to the following address: Municipal college, Department of Urbanism, Place du Marché 2 in 4000 Liège. A digital copy must be attached to the file on a USB key, or sent to [email protected] (specifying the reference of the file). These documents must be created in PDF format, and we thank you for dividing them into two files: a “plans” file and an “administrative documents” file.
The City of Liège is currently the victim of a large-scale targeted computer attack, obviously of a criminal nature.
The City of Liège, surrounded by experts of international competence, analyzes the scale of this attack and its consequences, in particular in terms of duration on the partial unavailability of its IT system. It is doing everything to restore the situation as soon as possible.
Services to the public are currently heavily impacted.
PLEASE NOTE: Thank you for not going spontaneously or calling the commune of Beyne Heusay. Only those for whom an appointment has been set by the City of Liège are invited to attend.
Discover the non-exhaustive list of impacted services:
Archives
The Archives service is able to process citizen requests (historical, scientific and genealogical) submitted by email and paper mail only (rue de la Tonne - building BM67 - 4000 Liège - [email protected] ). However, the service cannot be contacted by phone.
Citizens can come to consult in the reading room only by appointment (to be taken by email). Unfortunately, requests relating to town planning files cannot be processed for the moment due to lack of access to the ad hoc software. Requests via e-window will remain pending as long as IT access is not possible.
Libraries
A service solution was offered via an Internet external to the city present in our libraries. It will be offered to carry out the operations related to the loan. Our services therefore remain open according to the usual hours.
Administrative Police Office
The Administrative Police Office remains available only by telephone (see list below) and by mail: [email protected] .
The following application forms are not accessible on the E-guichet platform at the moment:
event organization request form
paid parking subscription request form
parking authorization request form on a waterfront site.
List of telephone numbers of the service according to the subject:
organization of events, license applications: 04/221 81 88 or 04/221 85 47
gaming licenses, street performers, occupations of public roads, operation of taxi services: 04/221 83 91
signaling measures: 04/221 85 44
parking permits reserved for residents and paid parking subscriptions: 04/221 81 96
requests for the placement of terraces in the public domain: 04/221 85 43
all other questions concerning matters managed by the Administrative Police Office: 04/221 85 43 or 04/221 83 62
Commerce
Commerce office
Accessible only via 042219170 or [email protected] .
Fairs and Markets Department
Fairs: accessible only via 042219166 or [email protected]
Markets and flea markets: accessible only via 042219229 or [email protected]
Civil status and population
Neighborhood town halls
The following town halls are open and accessible from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 4:00 p.m.
Angleur
Bressoux (Monday and Friday)
Wood of Breux
Glain (Tuesday to Thursday)
Grivegnée
Guillemins
Jupille
Sainte-Marguerite
Thier-à-Liège
Sclessin
The following town halls are also open and accessible on Saturdays from 9:00 a.m. to 12:30 p.m.:
Angleur
Jupille
Thier-à-Liège
The agents are present in these town halls in order to inform the citizens, to guide them as well as possible, to take their coordinates for the situations of extreme urgency.
The extracts from the criminal record can be ordered at the local town hall and can be collected there 4 working days after the order;
The passports ordered town district before 06.22.2021 can be removed in the same town, in the announced times, or 8 working days after the order, and without an appointment.
The driving license ordered in town district before 06.17.2021 can be removed in the same town, in the announced times, or 8 working days after ordering, without appointment.
The identity cards ordered in town district before 06/22/2021 may be withdrawn in a nearby town. To do this, first go to the district town hall where the identity card was ordered in order to organize the withdrawal in the neighboring town. Be careful, however, that citizens of Liège should not spontaneously visit or telephone in neighboring municipalities: nothing can be done without first going to the district town hall.
If the district town hall has already contacted you to inform you of the availability of a document ordered (extract from the criminal record, civil status documents, etc.), you can go to this same town hall to collect your document. . If, on the other hand, you have not been contacted by the town hall, the document is not yet available.
Signature legalizations, certified copies and the distribution of garbage bags can be carried out in neighborhood town halls. Euthanasia declarations can also be submitted to town halls.
NO NEW DOCUMENT CAN CURRENTLY BE ORDERED FROM THE NEIGHBORHOOD TOWN HALL.
Call Center
A call center is at your disposal at 04 / 221.82.29 for any questions about the district town halls.
We draw your attention to the possible waiting time, given the many calls received in the current context.
E-Guest
You can always connect to the City's e-counter in order to make an appointment directly at the district town hall (without going through the call center).
The order of certain documents can also be carried out via the e-counter but cannot be satisfied immediately.
Civil status certificates available in the Civil Status Data Bank (BAEC) can be ordered in all municipalities in Belgium, regardless of your place of residence, marriage, birth, etc.
Finally, certain documents can also be downloaded directly by citizens via the "My file" application at the address https://www.ibz.rrn.fgov.be/fr/registre-national/mon-dossier/ :
Various population certificates
Civil status certificates drawn up from April 1, 2019.
Foreigners Service
Citizens who already have an appointment are invited not to attend and to contact the service via the following email address: [email protected] .
Citizens who have not yet made an appointment are invited to contact the service via the following email address: [email protected]
As soon as the service is operational again, direct communication with citizens will be organized, by email or telephone, in order to set an appointment.
All requests concerning the withdrawal of an emergency residence permit must be reported, along with proof relating to the emergency, to the following email address: [email protected] .
The passports ordered the foreign service before 06/21/2021 can be removed at the same service in the deadline, or 8 to 10 working days after the order, and without an appointment.
Births Service
Citizens who already have an appointment are invited to come and submit the documents in their possession, received at the maternity ward. The services will thus be able to carry out a pre-analysis of the files.
Citizens who have not yet made an appointment are invited to send an email to [email protected] , specifying the subject of their request, their national register number, surname, first name as well as their contact details. by telephone and accompanying it with the documents the list of which is given to the maternity ward.
Any request related to an urgent situation must be reported to the same address [email protected] .
As soon as the services are operational, the Births service will communicate directly to citizens, by telephone or by email, in order to inform them of the methods of processing their file and obtaining their documents (birth certificate as well as documents to be sent to them). remit to the mutual, to the employer, to the family allowance fund, etc.).
For all practical purposes, it is useful to remember that the recognition of a child can be recorded by different civil status officers, namely:
Postnatal recognition
Territorial jurisdiction of the registrar of the municipality of the place of birth or domicile of the child, mother or candidate for recognition.
Prenatal recognition
Territorial jurisdiction of the registrar of the mother's domicile or of the candidate for recognition.
Weddings Service
Citizens who already have an appointment are invited to come and submit the documents in their possession. The services will thus be able to carry out a pre-analysis of the files.
Citizens who have not yet made an appointment are invited to send an email specifying the subject of their request, their national register number, last name, first name and their telephone number to the address [email protected] .
As soon as the services are operational, the Marriage Service will communicate directly to citizens, by phone or email, in order to inform them of the follow-up of their file.
Regarding wedding celebrations, the Marriage Service will contact the future spouses by telephone to confirm the ceremony as soon as possible for the dates of June 25 and 26 and July 2 and 3, 2021.
The arrangements for weddings scheduled for later dates are being studied depending on the evolution of the situation and will be the subject of a later communication.
Nationalities Department
Citizens who already have an appointment are invited to come and submit the documents in their possession.
Citizens who have not yet made an appointment are invited to send an email specifying the subject of their request, their national register number, last name, first name as well as their telephone number to the nationality address [email protected] .
As soon as the services are operational, the Nationalities service will communicate directly to citizens, by telephone or by email, in order to inform them of the follow-up of their file.
Cemeteries
Cemeteries are accessible to citizens. Funerals can take place.
It is not currently possible to consult the burial register.
Housing
Land administration
The Land Administration service is unable to:
Consult the administrative files of tenants (current and future) and make changes;
Encode applications for accommodation (paper applications and electronic applications via E-guichet) or consult the applicants' files.
The technical and accounting services of the Land Registry are operating slowly.
The Land Administration can be contacted by phone: Technical Service 04 221 91 29 and Administrative Service 04 221 91 76
And by email: [email protected]
Service social communal
The Communal Social Service is accessible via the telephone number 04 221 84 20 . However, we advise citizens, given the disruptions on the telephone network, to reach us by email: [email protected] .
Applications for disability allowances and pensions are temporarily suspended.
The management of requests for free parking meters for people with a disabled parking card is temporarily suspended.
Face-to-face meetings are also temporarily suspended due to the inaccessibility of IT tools.
Town planning
Reception and information
The public reception is only open by appointment for consultation of files during a public inquiry or project announcement, Monday and Friday from 9 a.m. to 12 p.m. and Wednesday from 2 p.m. to 5 p.m. 04/221 90 46 .
Intelligence and advice are severely disrupted. Requests can be sent by email to the address [email protected] , and a hotline is available on 04/221 90 57, every day from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.
Filing of permit and notice applications
Applications must be submitted only by registered mail to the following address: Municipal college, Department of Urbanism, Place du Marché 2 in 4000 Liège. A digital copy must be attached to the file on a USB key, or sent to [email protected] (specifying the reference of the file). These documents must be created in PDF format, and we thank you for dividing them into two files: a “plans” file and an “administrative documents” file.
