Omni Hotels experiencing nationwide IT outage since Friday

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pointofsale POS systemsppThe official website was down on Friday and an alert was added after it came back online over the weekend warning customers Dear valued guest we are currently experiencing technical difficulties please try back at a later timeppAccording to customer reports shared on social media over the last four days while all locations remained open and accepting new guests front desk employees have been hit by issues with new reservations credit card payments and modifying alreadymade reservationsppIts pretty bad They have it so you have to text them to come let you into your room and it usually takes 30 minutes for an employee to get there and unlock it for you one customer said on MondayppWhile Omni Hotels has yet to provide information on the root cause behind this chainwide incident it did announce on Monday that its IT team is working on restoring offline systemsppDear valued guests our technology teams are continuing to work on restoring our systems that are currently down Omni Hotels shared on Twitter and Facebook Your business is very important to us we appreciate your patience and apologize for the disruptionppHowever on both platforms the company has blocked people from replying to the statement only allowing likes and repostsppThe hotel chains phone helpline is also down with a recorded message saying Thank you for calling Omni Hotels and Resorts We are sorry we are currently experiencing technical difficulties and are unable to answer your call Please try your call again at a later timeppWhile Omni Hotels has not shared any information on the nature of the incident causing this chainwide outage the wide range of impacted services and the fact that systems are now being restored to be brought back online suggests that the outage may have resulted from a cyberattackppAccording to some Omni Hotels employees the IT team is now manually restoring affected servers from scratch with staff being informed that systems will be available again on ThursdayppIf you have any information regarding this outage you can contact us confidentially via Signal at 6469613731 or tipsbleepingcomputercomppOmni Hotels operates 50 hotels and resorts across the United States Canada and Mexico with approximately 23550 rooms and 28 golf coursesppAn Omni Hotels spokesperson was not available for comment when contacted by BleepingComputer on FridayppOmni Hotels also disclosed a data breach in July 2016 after pointofsales PoS systems at 49 of its 60 North American hotels were infected with malwareppThe attackers used the PoS malware to collect payment card information including cardholder name creditdebit card number security code and expiration date between December 23 2015 and June 14 2016 depending on the locationppCDK Global cyberattack impacts thousands of US car dealershipsppCDK Global hacked again while recovering from first cyberattackppPanera warns of employee data breach after March ransomware attackppLastPass says 12hour outage caused by bad Chrome extension updateppCheckin terminals used by thousands of hotels leak guest infoppSo Im not a tech pro but should all these different systems be connected Also is this again about systems being internet facing when they shouldnt be Or am I just ignorantppNot a member yet Register NowppCDK Global outage caused by BlackSuit ransomware attackppRafel RAT targets outdated Android phones in ransomware attacksppTerms of Use Privacy Policy Ethics Statement Affiliate DisclosureppCopyright 2003 2024 Bleeping Computer LLC All Rights ReservedppNot a member yet Register NowppRead our posting guidelinese to learn what content is prohibitedp