California data breach notification
<>
Dear <> <>,
We are writing to inform you of a data security incident that may have impacted some of your personal information. We
take the security of your information and any concern this incident may cause very seriously. This letter contains
information about actions we have taken to prevent a reoccurrence, and steps you can take to protect your information.
What Happened
Recently, after the firm permanently closed its business, we were the target of a ransomware attack. Ransomware is a
computer virus that encrypts computer systems until and unless we pay money (i.e., the ransom) demanded by the
attackers. We immediately notified law enforcement, moved quickly to contain the incident, and conducted a thorough
investigation with the assistance of computer forensic experts. We believe it is likely the attacker only wanted money
and not the information on our computers but, in an abundance of caution, we are letting you know that your
information may have been accessed by the attackers.
What Information Was Involved
On May 8, 2024, our investigation revealed that some documents accessed may have contained information relating to
personal information, and it took time to identify those persons affected. The information may have included
your<>. We are notifying you in an abundance of caution.
What We Are Doing
The security of all information in our systems is taken very seriously, and we want to assure you that there are already
steps in place to prevent a reoccurrence, including enhanced security measures and enhanced oversight of third-party
vendors. Although we have no indications of fraudulent activity, out of an abundance of caution, we have secured the
services of IDX, a ZeroFox Company, the data breach and recovery services expert. IDX identity protection services
include: <<1 year/2 year>> of credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and
fully managed id theft recovery services. With this protection, IDX will help you resolve issues if your identity is
compromised.
What You Can Do
We encourage you to contact IDX with any questions and to enroll in the free identity protection services by calling
(888) 259-8122 or going to https://app.idx.us/account-creation/protect and using the Enrollment Code provided above.
IDX representatives are available Monday through Friday from 6 am - 6 pm Pacific Time. Please note the deadline to
enroll is September 11, 2024.
RecordIndicator002984
<> <>
<>
<>
<>, <> <>
<>
Santoro
Whitmire
P.O. Box 989728
West Sacramento, CA 95798-9728
Enrollment Code: <>
To Enroll, Scan the QR Code Below:
Or Visit:
https://app.idx.us/account-creation/protect
June 11, 2024
Although we have no reports of misuse of your or anyone's information, we encourage you to follow the instructions in
this letter and enroll in the identity protection services we are providing at no cost to you. We also recommend that you
review the “Additional Important Information” section included with this letter. This section describes additional steps
you can take to help protect yourself, including recommendations by the Federal Trade Commission (FTC) regarding
identity theft protection and details on how to place a fraud alert or security freeze on your credit file. As an added
precaution, you may want to closely monitor your personal accounts for any suspicious activity.
For More Information
You will find detailed instructions for enrollment on the enclosed Recommended Steps document. Also, you will need
to reference the enrollment code at the top of this letter when calling or enrolling online, so please do not discard this
letter.
Please call (888) 259-8122 or go to https://app.idx.us/account-creation/protect for assistance or for any additional
questions you may have. Protecting your information is important to us. We appreciate your patience and
understanding, and we sincerely apologize for any inconvenience or concern this incident may cause you.
Sincerely,
James Whitmire
Important Additional Information
For residents of Iowa: You are advised to report any suspected identity theft to law enforcement or to the Attorney
General.
For residents of Oregon: You are advised to report any suspected identity theft to law enforcement, including the
Attorney General, and the Federal Trade Commission.
For residents of New Mexico: You are advised to review personal account statements and credit reports, as applicable,
to detect errors resulting from the security incident. You have rights under the federal Fair Credit Reporting Act
(FCRA). These include, among others, the right to know what is in your file; to dispute incomplete or inaccurate
information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or unverifiable
information. For more information about the FCRA, please visit
https://files.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or see the contact information
for the Federal Trade Commission listed below.
For residents of District of Columbia, Maryland, New York, North Carolina, and Rhode Island: You can obtain
information from the District of Columbia, Maryland, North Carolina, New York, and Rhode Island Offices of the
Attorney General and the Federal Trade Commission about fraud alerts, security freezes, and steps you can take toward
preventing identity theft. There were 5 Rhode Island residents notified in this incident.
DC Attorney General
400 6th Street NW
Washington, DC 20001
1-202-727-3400
www.oag.dc.gov
Maryland Office of
Attorney General
200 St. Paul Pl
Baltimore, MD 21202
1-888-743-0023
https://www.maryland
attorneygeneral.gov/
New York Attorney
General
120 Broadway, 3rd Fl
New York, NY 10271
1-800-771-7755
www.ag.ny.gov
North Carolina
Attorney General
9001 Mail Service Ctr
Raleigh, NC 27699
1-877-566-7226
https://ncdoj.gov/
Rhode Island
Attorney General
150 South Main St
Providence RI 02903
1-401-274-4400
www.riag.ri.gov
Federal Trade Commission, Consumer Response Center
600 Pennsylvania Ave, NW Washington, DC 20580
1-877-IDTHEFT (438-4338) www.identitytheft.gov
For residents of Massachusetts and Rhode Island: You have the right to obtain or file a police report.
For residents of all states:
You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on
your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting
agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at
1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report
Request Form (available at www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request
Service, P.O. Box 105281, Atlanta, GA, 30348-5281.
Fraud Alerts: You have the right to place fraud alerts with the three credit bureaus by phone and online with Equifax
(https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf), Experian
(www.experian.com/fraud/center.html) or Transunion (www.transunion.com/fraud-victim-resource/place-fraud-alert). A
fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or
change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you
seek to obtain credit. Initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert
for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.
Monitoring: You should always remain vigilant for incidents of fraud and identity theft by reviewing payment card
account statements and monitoring your credit reports for suspicious or unusual activity and immediately report any
suspicious activity or incidents of identity theft.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to
prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze
on your credit report, you need to make a request to each consumer reporting agency by visiting their websites below or
by mail. In order to place the security freeze for yourself, your spouse, or a minor under the age of 16, you will need to
provide your name, address for the past two years, date of birth, Social Security number, proof of identity and proof of
address as requested by the credit reporting company. After receiving your freeze request, each credit reporting
company will send you a confirmation letter containing a unique PIN (personal identification number) or password,
which will be required to lift the freeze, which you can do either temporarily or permanently. It is free to place, lift, or
remove a security freeze.
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348-5788
www.equifax.com/personal/creditreport-services/credit-freeze/
1-866-478-0027
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013-9544
http://www.experian.com/freeze/
center.html
1-888-397-3742
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
www.transunion.com/credit-freeze
Dear <> <>,
We are writing to inform you of a data security incident that may have impacted some of your personal information. We
take the security of your information and any concern this incident may cause very seriously. This letter contains
information about actions we have taken to prevent a reoccurrence, and steps you can take to protect your information.
What Happened
Recently, after the firm permanently closed its business, we were the target of a ransomware attack. Ransomware is a
computer virus that encrypts computer systems until and unless we pay money (i.e., the ransom) demanded by the
attackers. We immediately notified law enforcement, moved quickly to contain the incident, and conducted a thorough
investigation with the assistance of computer forensic experts. We believe it is likely the attacker only wanted money
and not the information on our computers but, in an abundance of caution, we are letting you know that your
information may have been accessed by the attackers.
What Information Was Involved
On May 8, 2024, our investigation revealed that some documents accessed may have contained information relating to
personal information, and it took time to identify those persons affected. The information may have included
your<>. We are notifying you in an abundance of caution.
What We Are Doing
The security of all information in our systems is taken very seriously, and we want to assure you that there are already
steps in place to prevent a reoccurrence, including enhanced security measures and enhanced oversight of third-party
vendors. Although we have no indications of fraudulent activity, out of an abundance of caution, we have secured the
services of IDX, a ZeroFox Company, the data breach and recovery services expert. IDX identity protection services
include: <<1 year/2 year>> of credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and
fully managed id theft recovery services. With this protection, IDX will help you resolve issues if your identity is
compromised.
What You Can Do
We encourage you to contact IDX with any questions and to enroll in the free identity protection services by calling
(888) 259-8122 or going to https://app.idx.us/account-creation/protect and using the Enrollment Code provided above.
IDX representatives are available Monday through Friday from 6 am - 6 pm Pacific Time. Please note the deadline to
enroll is September 11, 2024.
RecordIndicator002984
<> <>
<>
<>
<>, <> <>
<>
Santoro
Whitmire
P.O. Box 989728
West Sacramento, CA 95798-9728
Enrollment Code: <>
To Enroll, Scan the QR Code Below:
Or Visit:
https://app.idx.us/account-creation/protect
June 11, 2024
Although we have no reports of misuse of your or anyone's information, we encourage you to follow the instructions in
this letter and enroll in the identity protection services we are providing at no cost to you. We also recommend that you
review the “Additional Important Information” section included with this letter. This section describes additional steps
you can take to help protect yourself, including recommendations by the Federal Trade Commission (FTC) regarding
identity theft protection and details on how to place a fraud alert or security freeze on your credit file. As an added
precaution, you may want to closely monitor your personal accounts for any suspicious activity.
For More Information
You will find detailed instructions for enrollment on the enclosed Recommended Steps document. Also, you will need
to reference the enrollment code at the top of this letter when calling or enrolling online, so please do not discard this
letter.
Please call (888) 259-8122 or go to https://app.idx.us/account-creation/protect for assistance or for any additional
questions you may have. Protecting your information is important to us. We appreciate your patience and
understanding, and we sincerely apologize for any inconvenience or concern this incident may cause you.
Sincerely,
James Whitmire
Important Additional Information
For residents of Iowa: You are advised to report any suspected identity theft to law enforcement or to the Attorney
General.
For residents of Oregon: You are advised to report any suspected identity theft to law enforcement, including the
Attorney General, and the Federal Trade Commission.
For residents of New Mexico: You are advised to review personal account statements and credit reports, as applicable,
to detect errors resulting from the security incident. You have rights under the federal Fair Credit Reporting Act
(FCRA). These include, among others, the right to know what is in your file; to dispute incomplete or inaccurate
information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or unverifiable
information. For more information about the FCRA, please visit
https://files.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or see the contact information
for the Federal Trade Commission listed below.
For residents of District of Columbia, Maryland, New York, North Carolina, and Rhode Island: You can obtain
information from the District of Columbia, Maryland, North Carolina, New York, and Rhode Island Offices of the
Attorney General and the Federal Trade Commission about fraud alerts, security freezes, and steps you can take toward
preventing identity theft. There were 5 Rhode Island residents notified in this incident.
DC Attorney General
400 6th Street NW
Washington, DC 20001
1-202-727-3400
www.oag.dc.gov
Maryland Office of
Attorney General
200 St. Paul Pl
Baltimore, MD 21202
1-888-743-0023
https://www.maryland
attorneygeneral.gov/
New York Attorney
General
120 Broadway, 3rd Fl
New York, NY 10271
1-800-771-7755
www.ag.ny.gov
North Carolina
Attorney General
9001 Mail Service Ctr
Raleigh, NC 27699
1-877-566-7226
https://ncdoj.gov/
Rhode Island
Attorney General
150 South Main St
Providence RI 02903
1-401-274-4400
www.riag.ri.gov
Federal Trade Commission, Consumer Response Center
600 Pennsylvania Ave, NW Washington, DC 20580
1-877-IDTHEFT (438-4338) www.identitytheft.gov
For residents of Massachusetts and Rhode Island: You have the right to obtain or file a police report.
For residents of all states:
You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on
your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting
agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at
1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report
Request Form (available at www.consumer.ftc.gov/articles/0155-free-credit-reports) to: Annual Credit Report Request
Service, P.O. Box 105281, Atlanta, GA, 30348-5281.
Fraud Alerts: You have the right to place fraud alerts with the three credit bureaus by phone and online with Equifax
(https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf), Experian
(www.experian.com/fraud/center.html) or Transunion (www.transunion.com/fraud-victim-resource/place-fraud-alert). A
fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or
change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you
seek to obtain credit. Initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert
for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.
Monitoring: You should always remain vigilant for incidents of fraud and identity theft by reviewing payment card
account statements and monitoring your credit reports for suspicious or unusual activity and immediately report any
suspicious activity or incidents of identity theft.
Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to
prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze
on your credit report, you need to make a request to each consumer reporting agency by visiting their websites below or
by mail. In order to place the security freeze for yourself, your spouse, or a minor under the age of 16, you will need to
provide your name, address for the past two years, date of birth, Social Security number, proof of identity and proof of
address as requested by the credit reporting company. After receiving your freeze request, each credit reporting
company will send you a confirmation letter containing a unique PIN (personal identification number) or password,
which will be required to lift the freeze, which you can do either temporarily or permanently. It is free to place, lift, or
remove a security freeze.
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348-5788
www.equifax.com/personal/creditreport-services/credit-freeze/
1-866-478-0027
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013-9544
http://www.experian.com/freeze/
center.html
1-888-397-3742
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
www.transunion.com/credit-freeze
